Hosting Analyst
Consilio LLC · United States
- Hybrid
- Full-time
- $75,000 / year
- United States
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Job highlights
- Manage eDiscovery data hosting activities.
- Prepare data for attorney review and production.
- Provide technical support and troubleshooting.
- Collaborate with project teams effectively.
- Ensure data integrity and compliance.
About the role
Hosting Analyst
Consilio LLC is seeking a Hosting Analyst to perform essential hosting activities for data preparation, attorney review, and production. This role involves user and case administration, document loading, search execution, and index management, as well as preparing data for production through conversion, branding, exporting, and load file generation.
Responsibilities
- Perform hosting activities for attorney review, including user/case administration, document loading, searches, and index management.
- Prepare data for production by converting documents, branding, exporting, and generating load files.
- Respond to and manage incoming service requests via various communication channels.
- Escalate issues appropriately and conduct quality control evaluations for all processes.
- Collaborate effectively within a project team environment.
- Troubleshoot basic technical issues such as user access errors, TIFF conversion errors, and file loading errors.
- Execute end-to-end document productions.
- Assist in resolving software issues related to supported applications.
- Provide support for escalated service requests, including problem identification and resolution.
- Address moderate technical issues including document permission errors, production export errors, custom object troubleshooting, and data normalization.
- Ensure adherence to all company policies and procedures.
- Offer guidance and support to fellow team members.
Qualifications
- Bachelor's degree (BA/BS) or equivalent experience.
- 2 years of experience in a litigation support environment, preferably with eDiscovery systems and terabyte-sized matters.
- Proficiency with data hosting services (case administration, data loading, query performance, export preparation).
- Strong communication skills (written, verbal, presentation, facilitation) with the ability to explain technical concepts to non-technical users.
- Customer service oriented, with a willingness to work additional hours and weekends as needed.
- Excellent organizational skills to manage multiple projects with tight deadlines in a fast-paced environment.
- Proficiency in MS Office applications and operating systems is preferred.
- Experience with eDiscovery software (processing and hosting tools) is required.
- Strong analytical and problem-solving abilities, with the capacity to work independently and as part of a team.
- High quality standards and meticulous attention to detail.
Key skills/competency
- Hosting Analyst
- eDiscovery
- Litigation Support
- Data Hosting
- Case Administration
- Document Production
- Technical Support
- Problem-Solving
- Attention to Detail
- Team Collaboration
Skills & topics
- Hosting Analyst
- eDiscovery
- Litigation Support
- Data Hosting
- Case Administration
- Document Production
- Technical Support
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Data Management
- Legal Technology
- Service Desk
- Client Services
- TIFF Conversion
- Load File Generation
- MS Office
- CRM
How to get hired
- Tailor your resume: Highlight your 2 years of eDiscovery hosting experience and proficiency with litigation support systems.
- Showcase technical skills: Emphasize your experience with data hosting services, document production, and troubleshooting common errors.
- Demonstrate soft skills: Use your cover letter to illustrate strong communication, organizational, and problem-solving abilities.
- Research Consilio's values: Align your application with their True North values like Excellence, Passion, and Collaboration.
- Be ready for interviews: Prepare to discuss your experience with fast-paced environments and handling tight deadlines.
Technical preparation
Practice common eDiscovery hosting tasks.,Review document loading and export processes.,Familiarize with ticketing systems.,Understand data conversion methods (TIFF/PDF).
Behavioral questions
Describe a time you handled a tight deadline.,How do you communicate technical issues to non-technical staff?,Share an example of a challenging technical problem you solved.,How do you ensure quality and attention to detail?
Frequently asked questions
- What is the primary responsibility of a Hosting Analyst at Consilio LLC?
- The primary responsibility of a Hosting Analyst at Consilio LLC is to perform essential hosting activities necessary to prepare data for attorney review and production, including case administration, data loading, document searching, index management, and end-to-end document productions.
- What level of experience is preferred for the Hosting Analyst role at Consilio?
- Consilio prefers candidates with a BA/BS degree and at least 2 years of experience in a litigation support environment, specifically working with eDiscovery systems in matters involving terabytes of data.
- What technical skills are most important for a Hosting Analyst at Consilio?
- Key technical skills include proficiency with data hosting services (case administration, loading data, performing queries, preparing exports), experience with eDiscovery software, and the ability to troubleshoot issues related to document loading, TIFF conversions, and production exports.
- How does Consilio handle employee development for Hosting Analysts?
- While not explicitly detailed, Consilio's 'People' value suggests they invest in teammates. Your role in assisting and guiding other team members indicates opportunities for growth and leadership within the Hosting Analyst position.
- What is the expected work environment for a Hosting Analyst at Consilio?
- The work environment is described as fast-paced with tight deadlines. You'll need strong organizational skills and be customer-service oriented, willing to work additional hours, including weekends, to meet project demands.
- What are Consilio's 'True North Values' and how do they relate to this Hosting Analyst role?
- Consilio's True North Values are Excellence, Passion, Collaboration, Agility, People, and Vision. As a Hosting Analyst, embodying these values means striving for client satisfaction (Excellence), caring about your work (Passion), working effectively with colleagues (Collaboration), adapting to project needs (Agility), valuing your teammates (People), and understanding project goals (Vision).