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Solutions Architect
ConnexAI
Original Job Summary
About ConnexAI
The global contact centre industry is transforming at pace! At ConnexAI, we leverage AI to create future-ready business solutions that slay call queues and outdated IVR systems, offering modern, cloud-based communication experiences designed for the future.
Role Overview
As a Solutions Architect at ConnexAI, you reside at the intersection of sales and technology. You will use your technical foundation and expertise to demonstrate the gains and benefits of modern, cloud-based customer experiences through dynamic, demo-style sessions and handle technical aspects of formal procurement processes.
Technology & Solutions
Our technology portfolio includes a self-developed suite of cloud-native, AI-powered communication solutions. Our flagship, Athena AI, drives innovations such as conversational AI, chat bots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching.
Role Requirements
- A self-starter with a desire to continuously grow technical expertise.
- Hands-on experience with AI, integrations, CCaaS, and UCaaS.
- Ability to juggle multiple technical tasks while focusing on deal wins.
- Strong stakeholder management and relationship-building skills.
- An understanding of sales processes and strategies.
- Fast learner, enthusiastic, and a team player with a can-do attitude.
Nice to Have
- Experience with cutting-edge AI-driven customer engagement solutions.
- Creative problem-solving and rapid adaptation to challenges.
Key skills/competency
- AI
- Cloud
- Sales
- CCaaS
- UCaaS
- Integrations
- Stakeholder
- Demo
- Procurement
- Conversational
How to Get Hired at ConnexAI
🎯 Tips for Getting Hired
- Customize your resume: Highlight AI and cloud project experience.
- Research ConnexAI: Understand their solutions and client base.
- Prepare technical demos: Practice demo storytelling and technical depth.
- Master stakeholder communication: Emphasize relationship building skills.