Job Overview
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Job Description
Virtual Nurse - ConnectOS (AU NDIS)
As a Virtual Nurse, your primary role will be to conduct remote health assessments and information gathering for a diverse client base. Your daily tasks will involve managing an average of 14-15 inbound and outbound calls. During these calls, you will focus on collecting crucial client information, including:
- Medical history
- Updates on diagnoses
- Assessment of functional status
- Evaluation of client support systems
You will be responsible for meticulously documenting all gathered information, as these notes will serve as the primary source for review by other nursing staff. Your coordination efforts will be limited to communicating with the rostering team regarding your schedule or other operational needs; direct liaison with other nurses for patient care is not required.
Requirements
- Nursing Background/Degree: A valid nursing degree and background are essential. Australian nursing registration is not required for this role.
- Telehealth/Call Experience (Preferred): While not mandatory, candidates with prior experience in inbound and outbound calls or telehealth nursing will be highly regarded.
- Arabic Fluency (Non-Negotiable): This is a critical requirement. You must be fluent in Arabic, as 50-60% of our clientele speaks Arabic. This requirement may only be reassessed in rare instances if no qualified Arabic-speaking candidates are available.
- No Scheduling Experience Needed: Previous experience in scheduling is not a requirement for this role.
Benefits & Perks
- Hybrid Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities.
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Key skills/competency
- Virtual Nurse
- Telehealth
- Arabic Fluency
- NDIS
- Medical History
- Health Assessment
- Client Information Gathering
- Remote Patient Monitoring
- Nursing Documentation
- Call Center
How to Get Hired at ConnectOS
- Tailor your resume: Highlight your nursing degree, telehealth experience, and Arabic fluency to match the Virtual Nurse role at ConnectOS.
- Showcase communication skills: Emphasize your experience in patient assessment, information gathering, and meticulous documentation in your application.
- Address the Arabic requirement: Clearly state your Arabic fluency level and any experience interacting with Arabic-speaking clients.
- Highlight remote work readiness: Mention your ability to work effectively in a hybrid or remote setting and your familiarity with telehealth platforms.
- Prepare for the interview: Be ready to discuss your nursing background, your approach to patient assessment, and how you handle documentation.
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