Client Service Manager

@ ConnectOne Bank

About ConnectOne Bank

ConnectOne Bank is dedicated to putting people first, building businesses, communities, and equity. Founded in 2005, the bank is recognized for its growth, an entrepreneurial culture, and its commitment to small business owners. It embraces technology to deliver world-class service and create a "better place to be" for its employees and clients.

About the Role: Client Service Manager

The Client Service Manager (CSM) oversees the overall Sales and Service functions and ensures all operational procedures are properly performed while maintaining an excellent client experience.

Key Responsibilities

• Support the Bank’s People First culture by delivering exceptional service.
• Interview, hire, train, and coach staff to meet client needs.
• Manage team operations including scheduling, sales, and daily transactions.
• Ensure compliance with banking regulations and safety practices.
• Facilitate team meetings and support proactive client engagement.
• Promote the ConnectOne brand through community involvement and strategic relationship building.

Required Skills and Experience

• Five to seven years of banking experience with retail branch exposure.
• Strong management, leadership and coaching abilities.
• Expert knowledge of deposit products, lending, and cash management services.
• Proven track record in sales and customer service.
• Familiarity with Federal and State banking regulations and security practices.
• Proficient in Microsoft Office applications.

Additional Information

This role offers world class health, dental, and vision benefits from day one, a 401k with employer match, employee events, wellness programs, tuition reimbursement, employee discounts, and community service events. A flexible schedule is required to meet branch hours.

Key Skills/Competency

Client Service Manager, banking, sales, compliance, leadership, coaching, operations, customer service, community, Microsoft Office