Job Overview
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Job Description
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
- Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
- Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
- Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
- Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
- Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
- Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.
- Reviews ServiceNow technical literature.
- Attends meetings and training opportunities.
- Performs all other duties or special projects as assigned.
Key skills/competency
- ServiceNow
- Systems Analyst
- ITSM
- Process Definition
- Requirements Gathering
- Gap Analysis
- Technical Specifications
- Stakeholder Management
- Business Operations
- ServiceNow Modules
How to Get Hired at Connection
- Tailor your resume: Highlight your 3+ years of experience in process definition, system requirements, and ServiceNow module expertise (FSM, CSM, ITSM, etc.).
- Showcase your skills: Emphasize your experience leading workshops, gathering requirements, and influencing senior decision-makers.
- Demonstrate technical understanding: Detail your knowledge of ServiceNow modules, integrations, and platform technologies.
- Prepare for interviews: Be ready to discuss your problem-solving abilities and how you communicate complex ideas effectively.
- Express your value: Clearly articulate how your skills align with Connection's mission to simplify IT for clients.
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