ServiceNow Systems Analyst
Connection · United States
- Hybrid
- Full-time
- $125,000 / year
- United States
Job highlights
- Design ServiceNow solutions for business needs.
- Collaborate with technical teams on specifications.
- Lead workshops as a ServiceNow expert.
- Analyze processes and recommend improvements.
- Stay updated on ServiceNow technology.
About the role
About Connection
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
- Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
- Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
- Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
- Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
- Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
- Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.
- Reviews ServiceNow technical literature.
- Attends meetings and training opportunities.
- Performs all other duties or special projects as assigned.
Key skills/competency
- ServiceNow
- Systems Analyst
- Business Requirements
- Technical Specifications
- Process Definition
- Gap Analysis
- ServiceNow Modules
- IT Service Management
- Stakeholder Management
- Problem-Solving
Skills & topics
- ServiceNow
- Systems Analyst
- IT Service Management
- Business Analysis
- Process Improvement
- Requirements Gathering
- Technical Documentation
- IT Solutions
- ServiceNow Modules
- Analyst
How to get hired
- Tailor your resume: Highlight your ServiceNow experience and process definition skills.
- Showcase your expertise: Emphasize your experience with various ServiceNow modules and workshop leadership.
- Demonstrate problem-solving: Provide examples of analyzing complex business requirements.
- Prepare for interviews: Be ready to discuss your technical guidance and communication abilities.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for a ServiceNow Systems Analyst at Connection?
- The estimated salary range for a ServiceNow Systems Analyst at Connection is between $97,000.00 and $125,000.00 annually.
- What are the minimum qualifications for the ServiceNow Systems Analyst role?
- The minimum qualifications include at least 3 years of experience in process definition, system requirements development, documentation, and project artifacts, along with proven analyst experience across various ServiceNow modules.
- Does Connection sponsor employment visas for the ServiceNow Systems Analyst position?
- No, Connection is unable to sponsor or take over sponsorship of an employment visa at this time. Applicants must be authorized to work for any employer in the U.S.
- What ServiceNow modules are relevant for this role?
- Relevant ServiceNow modules include Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
- What kind of benefits does Connection offer its employees?
- Connection offers a comprehensive benefits package including competitive compensation, 401k plans, medical insurance, free therapy visits, mental health coaching, meditation resources, and generous paid time off.
- What is the primary responsibility of a ServiceNow Systems Analyst at Connection?
- The primary responsibility is to design business-focused solutions within ServiceNow that meet requirements, are efficient, effective, and scalable to support organizational goals.
- How does Connection foster a positive work environment for its employees?
- Connection fosters a positive environment through supportive teammates, a rewarding career, and a total rewards package that supports employees' financial, emotional, and physical wellbeing, emphasizing fresh thinking and creativity.