Customer Success Onboarding Manager
@ Connecteam

Hybrid
$80,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @connecteam.com
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Job Details

About Connecteam

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global deskless workforce. Our platform simplifies workforce management by eliminating operational complexities and empowering teams to focus on business growth.

Role Overview: Customer Success Onboarding Manager

In this role, you will lead the onboarding process for SMB customers, guiding them through the critical first phase with our product. You will:

  • Manage the end-to-end onboarding process from kick-off to activation.
  • Deliver tailored training sessions for proper configuration and implementation.
  • Guide customers to achieve quick wins and adopt the platform.
  • Ensure strong usage habits that drive retention and satisfaction.
  • Identify at-risk clients and mitigate churn through proactive strategies.
  • Collaborate internally with Product, Development, and Customer Success teams.
  • Continuously optimize onboarding processes for improved efficiency.

Qualifications

  • Fluent English (spoken and written) - MUST
  • 1+ years experience in SaaS onboarding or customer-facing roles
  • Experience working with SMB clients
  • Strong presentation and training skills
  • Tech-savvy with a fast learning curve
  • Highly organized with multi-project management skills
  • Team player with a positive, empathetic attitude

What We Offer

At Connecteam, you will join a collaborative and innovative work environment. Enjoy competitive compensation, professional development opportunities, and a vibrant culture with benefits including medical coverage, insurance, and paid time off.

Work Details

Work days are Monday to Friday during standard business hours. Accepted applications are from certain US states including Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Key skills/competency

  • Onboarding
  • SaaS
  • Customer Success
  • Training
  • Retention
  • Churn mitigation
  • SMB
  • Communication
  • Collaboration
  • Process Optimization
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How to Get Hired at Connecteam

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize SaaS and onboarding successes.
  • Highlight SMB experience: Showcase customer-facing achievements.
  • Research Connecteam: Understand their mission and culture.
  • Practice role-specific insights: Prepare for structured onboarding questions.

📝 Interview Preparation Advice

Technical Preparation

Review Connecteam's product features.
Practice software walkthroughs.
Study SaaS onboarding best practices.
Familiarize with customer training tools.

Behavioral Questions

Describe a challenging onboarding experience.
Explain collaboration with cross-functional teams.
Discuss time management with multiple projects.
Share a success story with customer retention.

Frequently Asked Questions