Order Management Representative

About Conn Selmer, Inc

At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality instruments for musicians of all skill levels. Visit our website at www.connselmer.com for more information.

Position Overview: Order Management Representative

The Order Management Representative reports to the Customer Service Manager and is responsible for supporting and managing assigned accounts, processing orders, and handling customer service inquiries promptly and professionally.

Responsibilities

• Manage National Account and Specialty Orders.
• Answer customer inquiries courteously and professionally.
• Process orders accurately following company policies.
• Perform order compliance audits and reviews.
• Plan shipments using Conn-Selmer’s ERP system.
• Maintain promotion entries as assigned.
• Prioritize tasks to ensure customer satisfaction and meet metrics.
• Handle additional duties as assigned by leadership.

Qualifications

• High School Diploma required; 3 years experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office; MS Dynamics a plus.
• Ability to work under stress and meet deadlines.
• Team player with excellent planning and organizational skills.
• Music or band instrument knowledge is a plus.
• Ability to work overtime when required.

Key skills/competency

• Order Management Representative
• Customer Service
• Order Processing
• ERP System
• Microsoft Office
• Communication
• Teamwork
• Compliance
• Planning
• Organization