Customer Success Account Manager
@ Confluent

Hybrid
$130,000
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXXX****** @confluent.io
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Job Details

About Confluent

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still; it streams in near real-time, enabling companies to react faster, build smarter, and deliver dynamic experiences.

About The Role

As a Customer Success Account Manager at Confluent, you will manage a portfolio of customers, working with internal and customer stakeholders to understand their goals and challenges. Your role is to design and implement tailored success plans that drive adoption, retention, renewal, and expansion of our data streaming platform. This position focuses on delivering customer value, optimizing renewals and identifying upsell opportunities, especially within enterprise and cloud software contexts.

What You Will Do

  • Act as a trusted advisor to customers.
  • Drive customer success through consumption planning and tailored engagement.
  • Manage timely renewals and expansion opportunities.
  • Coordinate with cross-functional teams to support customer needs.
  • Communicate complex solutions and ROI to varied stakeholders.

What You Will Bring

  • 6+ years in Sales, Customer Success, or Account Management.
  • Experience in enterprise/cloud software and sales cycles.
  • Proven record in driving revenue growth and customer adoption.
  • Analytical mindset with strong project management skills.
  • Excellent presentation and stakeholder management abilities.

What Gives You An Edge

A minimum of 5 years working in a technology company or related field enhances your candidacy.

Work Arrangement

This is a remote work position. At Confluent, collaboration happens across time zones and backgrounds.

Key Skills/Competency

  • Customer Success
  • Account Management
  • Renewals
  • Upsell
  • Enterprise Software
  • Cloud
  • Stakeholder Management
  • Analytical
  • Presentation
  • Project Management
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How to Get Hired at Confluent

🎯 Tips for Getting Hired

  • Customize your resume: Tailor achievements to enterprise software success.
  • Highlight analytical skills: Emphasize data-driven decision making.
  • Research Confluent: Understand the data streaming platform.
  • Prepare examples: Practice customer success case studies.

📝 Interview Preparation Advice

Technical Preparation

Review cloud technologies and enterprise platforms.
Study data streaming fundamentals.
Practice analytics and KPI tracking.
Familiarize with CRM and account tools.

Behavioral Questions

Describe a past team conflict resolution.
Explain managing high-pressure customer situations.
Tell about a time you exceeded targets.
Share experience collaborating across departments.

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