2 days ago
Technical Support Specialist
Confidential
Hybrid
Full Time
$70,000
Hybrid
Job Overview
Job TitleTechnical Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$70,000
LocationHybrid
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Job Description
About the Technical Support Specialist Role
As a Technical Support Specialist, you will be responsible for providing first- and second-level technical support, troubleshooting system and network-related issues, and assisting customers with technical inquiries. You will work closely with internal technical teams to ensure timely resolution and high customer satisfaction.
Key Responsibilities
- Provide technical support to customers via ticketing systems, email, chat, or phone
- Troubleshoot hardware, software, and network-related issues
- Escalate complex technical problems to higher-level support teams when needed
- Document issues, solutions, and procedures clearly and accurately
- Monitor and follow up on open tickets to ensure timely resolution
- Support system configuration, setup, and basic maintenance tasks
- Ensure compliance with service level agreements (SLAs)
- Deliver a professional and customer-focused support experience
Requirements
- Bachelor’s degree in Information Technology, Telecommunications, or a related field (or equivalent experience)
- Proven experience in a Technical Support, IT Support, or Help Desk role
- Basic understanding of networking concepts and telecommunications systems
- Experience working with ticketing and support tools
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Fluency in English is required; additional languages are a plus
What We Offer
- Fully remote work within the MENA region
- Opportunity to work with a reputable telecommunications company
- Supportive and collaborative technical team
- Competitive compensation package based on experience
Key skills/competency
- Technical Support
- Troubleshooting
- Network Issues
- Customer Service
- Ticketing Systems
- SLA Compliance
- System Configuration
- IT Support
- Telecommunications
- Problem-Solving
How to Get Hired at Confidential
- Research Confidential's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight technical support, troubleshooting, and customer service skills relevant to Confidential's telecommunications focus.
- Showcase problem-solving: Prepare examples demonstrating your ability to resolve complex technical issues and ensure customer satisfaction in a Technical Support Specialist role.
- Master remote communication: Emphasize your ability to work independently, communicate effectively, and manage support via various channels in a remote setting.
- Highlight telecom knowledge: Demonstrate a basic understanding of networking concepts and telecommunications systems crucial for this role at Confidential.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Technical Support Specialist at Confidential?
02What qualifications are essential for this remote Technical Support Specialist role at Confidential?
03What kind of technical challenges can I expect to troubleshoot as a Technical Support Specialist at Confidential?
04How does Confidential handle customer support and issue resolution for its clients?
05Are there specific tools or systems used for ticketing at Confidential?
06What is the typical career progression for a Technical Support Specialist at Confidential?
07How important is remote work experience for this Technical Support Specialist position at Confidential?
08Does Confidential offer any professional development or training for Technical Support Specialists?
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