Operations Team Lead

About the Operations Team Lead Role

As an Operations Team Lead for a fast-growing digital marketing company, you will be crucial in ensuring seamless behind-the-scenes operations. You will collaborate extensively with various teams, focusing on streamlining processes, resolving roadblocks, and supporting the business in delivering its commitments. This position is ideal for an individual who excels at bringing order to complex situations, enjoys problem-solving, and possesses a natural aptitude for inspiring and guiding teams toward collective objectives.

Key Responsibilities

• Lead and coordinate daily operations to ensure efficient project and task progression.
• Develop, refine, and enhance processes to optimize team efficiency and workflow.
• Monitor key performance metrics and implement initiatives to improve productivity and outcomes.
• Serve as a liaison between marketing, client success, and project management teams to maintain alignment.
• Proactively identify and resolve bottlenecks before they impact operations.
• Oversee resource planning and performance tracking to ensure optimal team utilization.
• Prepare and present regular reports to senior management, highlighting progress and improvement opportunities.
• Support new team members with onboarding and training to facilitate their success.

Qualifications

• 5+ years of experience in operations management, team leadership, or a comparable role.
• A background in digital marketing, SaaS, or other tech-enabled industries is advantageous.
• Demonstrated strong leadership skills, with the ability to inspire, coach, and guide teams effectively.
• Proficiency in project management and collaboration tools such as Asana, Notion, Trello, and Slack.
• Exceptional communication, organizational, and problem-solving abilities.
• Ability to thrive and effectively collaborate in a fully remote environment across multiple time zones.
• Fluency in English is mandatory; proficiency in Arabic or other EMEA languages is a plus.

What's Offered

• A full-time, fully remote opportunity with a company that values flexibility and autonomy.
• A dynamic and collaborative culture where your contributions and leadership will significantly impact.
• Competitive compensation complemented by performance-based incentives.
• Significant opportunities for professional growth and leadership development within a rapidly expanding digital business.

Key skills/competency

• Operations Management
• Team Leadership
• Process Improvement
• Project Management
• Resource Planning
• Performance Tracking
• Problem Solving
• Digital Marketing Operations
• Collaboration Tools (Asana, Notion, Trello, Slack)
• Stakeholder Alignment