Operations Manager

@ Confidential

Overview

The Operations Manager role at Confidential is a full-time remote position open to professionals across the EMEA region. In this role, you will oversee and optimize business operations for a growing translation and language services company.

Key Responsibilities

• Oversee daily translation projects ensuring timely and high-quality delivery.
• Develop and implement operational strategies and policies.
• Manage relationships with translators, linguists, and third-party vendors.
• Coordinate with project managers and client service teams.
• Monitor KPIs, prepare reports, and provide insights.
• Identify opportunities for process automation and improvement.
• Ensure compliance with client and quality standards.
• Support recruitment, training, and performance management.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 7+ years of operations management experience, ideally in translation or professional services.
• Strong organizational, analytical, and problem-solving skills.
• Experience managing distributed or remote teams internationally.
• Proficiency in project management and collaboration tools.
• Excellent communication skills in English; additional languages are an advantage.

What’s Offered

This position offers a competitive salary with performance-based incentives, a collaborative and diverse remote work environment, and long-term career progression opportunities.

Key skills/competency

• Operations Management
• Process Improvement
• Project Management
• Team Coordination
• Reporting
• Compliance
• Remote Management
• Automation
• Strategic Planning
• Vendor Management