Operations Manager

@ Confidential

About the Role

The Operations Manager will play a central role in managing daily operations, streamlining processes, and ensuring smooth delivery of translation and localization services. You will work closely with cross-functional teams, clients, and external partners in a fast-paced international market.

Key Responsibilities

• Oversee daily operations of translation projects ensuring timely, quality delivery.
• Develop and implement operational strategies and procedures.
• Manage relationships with translators, linguists, and third-party vendors.
• Coordinate with project managers and client service teams.
• Monitor KPIs, prepare operational reports, and provide insights to senior leadership.
• Identify opportunities for process automation and continuous improvement.
• Ensure compliance with client requirements and industry standards.
• Support recruitment, training, and performance management of staff.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 7+ years of operations management experience, preferably in translation, localization, or professional services.
• Strong organizational, analytical, and problem-solving skills.
• Experience managing remote/distributed teams in international markets.
• Proficiency in project management and collaboration tools.
• Excellent communication skills in English; additional languages are a plus.
• Able to manage multiple priorities in a multicultural environment.

What’s Offered

• Full-time remote role open to professionals across the EMEA region.
• Competitive salary and performance-based incentives.
• Key role in a growing international translation company.
• Collaborative, diverse, and supportive work environment.
• Long-term career progression opportunities.

Key skills/competency

• Operations
• Management
• Translation
• Localization
• KPI
• Process Automation
• Reporting
• Remote Team
• Strategy
• Communication