Information Technology Specialist
Confidential
Job Overview
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Job Description
Role Overview: Information Technology Specialist
We are seeking a highly capable and proactive Information Technology Specialist to join a fast-growing international company. This full-time, remote position is open to candidates across the EMEA region. In this role, you will be responsible for supporting, maintaining, and optimizing IT systems and infrastructure in a fully remote environment. You will ensure the reliability, security, and performance of technology operations while providing effective technical support to teams across different regions. This opportunity is ideal for IT professionals who thrive in dynamic environments and are passionate about enabling seamless digital workflows.
Key Responsibilities
- Provide technical support for hardware, software, systems, and network-related issues.
- Install, configure, and maintain operating systems, applications, and internal IT tools.
- Monitor system performance and troubleshoot issues to ensure minimal downtime.
- Manage user accounts, access permissions, and security controls in line with company policies.
- Support cloud-based platforms, remote work tools, and collaboration systems.
- Perform regular system updates, backups, and basic security checks.
- Document IT procedures, troubleshooting steps, and system configurations.
- Collaborate with internal teams and external vendors to deliver timely technical solutions.
- Stay updated on IT trends, tools, and best practices relevant to remote operations.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Minimum of 2–4 years of experience in IT support, systems administration, or a similar role.
- Strong knowledge of Windows and macOS environments and networking fundamentals.
- Experience supporting remote or distributed teams.
- Familiarity with cloud services, collaboration tools, and basic cybersecurity practices.
- Excellent problem-solving skills with strong attention to detail.
- Ability to work independently, manage multiple priorities, and collaborate across virtual teams.
- Fluent in English; additional languages are a plus.
What We Offer
- Full-time remote employment available across the EMEA region.
- Competitive compensation based on experience and qualifications.
- Opportunity to work with international teams in a modern, technology-driven environment.
- Supportive, diverse, and multicultural workplace.
- Long-term career growth opportunities and access to continuous learning and development.
Key skills/competency
- Technical Support
- System Administration
- Network Fundamentals
- Cloud Services
- Cybersecurity Practices
- Troubleshooting
- Windows OS
- macOS
- Remote Work Tools
- User Account Management
How to Get Hired at Confidential
- Research Confidential's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for IT Specialist: Highlight experience in remote support, system administration, and cloud platforms.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to troubleshoot complex IT issues effectively.
- Demonstrate remote collaboration: Be ready to discuss your experience working effectively in distributed, multicultural teams.
- Network within IT communities: Connect with professionals who might have insights into global remote IT operations or similar roles.
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