Head of Insurance Operations
Confidential
Job Overview
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Job Description
Head of Insurance Operations
We are a trusted recruitment partner supporting established and growing organizations across the EMEA region. On behalf of a confidential client operating within the insurance sector, we are seeking an experienced Head of Insurance Operations to lead and optimize end-to-end operational functions.
This is a full-time remote role, open to candidates based across the EMEA region.
About the Role
The Head of Insurance Operations will be responsible for overseeing daily insurance operations, ensuring operational efficiency, regulatory compliance, and high-quality service delivery. This leadership role requires strong operational expertise, strategic thinking, and the ability to manage cross-functional teams in a remote, regional environment.
The ideal candidate combines deep insurance operations knowledge with a data-driven mindset and proven leadership experience.
Key Responsibilities
- Lead and manage all insurance operations, including policy administration, underwriting operations, claims coordination, and customer servicing processes
- Design, implement, and continuously improve operational workflows to enhance efficiency and service quality
- Ensure compliance with regulatory requirements and internal governance standards across EMEA markets
- Develop and monitor operational KPIs, SLAs, and performance metrics
- Collaborate closely with underwriting, finance, risk, compliance, and technology teams
- Oversee vendor, TPA, and service provider relationships where applicable
- Identify operational risks and implement mitigation strategies
- Lead, mentor, and develop remote operations teams across multiple locations
- Support business growth initiatives through scalable and sustainable operational models
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Insurance, Finance, or a related field (Master’s degree is a plus)
- Minimum 8–12 years of experience in insurance operations, with at least 3–5 years in a senior leadership role
- Strong understanding of insurance processes, regulatory frameworks, and operational best practices
- Proven experience managing regional or multi-market insurance operations
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical and problem-solving abilities
- Experience working in remote or distributed team environments
- Fluency in English is required; additional languages are an advantage
Work Conditions
- Employment Type: Full-Time
- Work Mode: Remote
- Region: Open to candidates based in EMEA
Key skills/competency
- Insurance Operations
- Regulatory Compliance
- Operational Efficiency
- Team Leadership
- Policy Administration
- Claims Coordination
- Risk Mitigation
- Workflow Improvement
- Stakeholder Management
- Performance Metrics
How to Get Hired at Confidential
- Research insurance industry trends: Study the evolving EMEA insurance landscape, regulatory changes, and technological advancements to demonstrate your strategic foresight.
- Tailor resume for operational leadership: Highlight quantifiable achievements in enhancing efficiency, ensuring compliance, and leading large-scale operational improvements in insurance.
- Prepare for strategic operations questions: Be ready to discuss your experience in designing workflows, managing operational risks, and driving service quality improvements within insurance.
- Showcase remote team management skills: Provide specific examples of successfully leading, mentoring, and developing distributed operations teams across multiple locations and cultures.
- Demonstrate regulatory expertise: Be prepared to articulate your understanding of various EMEA regulatory frameworks and how you've ensured compliance in previous roles.
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