Customer Success Manager
@ Confidential

Hybrid
$90,000
Hybrid
Full Time
Posted 6 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @confidential.com
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Job Details

About the Customer Success Manager Role

We are a trusted recruitment partner representing a fast-growing software company headquartered in Riyadh. They are seeking a proactive and relationship-driven Customer Success Manager to join their global team on a full-time remote basis in the EMEA region.

Key Responsibilities

  • Serve as primary point of contact for assigned customers.
  • Guide customers through onboarding and product adoption.
  • Develop deep understanding of customer business goals.
  • Monitor account health and usage metrics.
  • Collaborate with Product, Sales, and Support teams.
  • Conduct regular business reviews and share best practices.
  • Identify upsell or cross-sell opportunities.
  • Relay customer feedback for product improvements.
  • Ensure customers achieve their desired outcomes.

Qualifications

  • Bachelor’s degree in Business, IT, or related field.
  • 4+ years in Customer Success or Account Management roles within SaaS or software companies.
  • Strong communication, presentation and relationship-building skills.
  • Proven track record in product adoption and churn reduction.
  • Proficiency with CRM and customer success tools (HubSpot, Gainsight, Zendesk, etc.).
  • Ability to work independently in a remote environment.
  • Fluency in English; Arabic is a plus.

What’s Offered

This full-time remote role offers a competitive salary with performance-based incentives, collaboration with a global team, and significant opportunities for career growth. The role directly impacts customer satisfaction, retention, and overall business growth.

Key skills/competency

Customer Success, Account Management, SaaS, CRM, Onboarding, Retention, Product Adoption, Communication, Remote, Relationship Building

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How to Get Hired at Confidential

🎯 Tips for Getting Hired

  • Research company culture: Understand values and recent software initiatives.
  • Customize your resume: Highlight SaaS and CRM expertise.
  • Emphasize customer success: Detail account management successes.
  • Prepare for behavioral questions: Use specific examples.

📝 Interview Preparation Advice

Technical Preparation

Review CRM platform functionalities.
Brush up on SaaS product metrics.
Familiarize with onboarding processes.
Practice data analysis techniques.

Behavioral Questions

Describe a challenging customer experience.
Explain a time you managed multiple deadlines.
Share an example of effective team collaboration.
Discuss how you handle complaints.

Frequently Asked Questions