Administrative Assistant / Customer Service Representative
Confidential
Job Overview
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Job Description
About the Hiring Company
We are a recruitment agency working with companies across Canada. On behalf of one of our clients, we are hiring a Remote Administrative Assistant / Customer Service Representative to support daily administrative tasks and provide customer service assistance within IT and Network Administration environments.
About the Role
In this Remote Administrative Assistant / Customer Service Representative role, you will work remotely from home, supporting administrative operations while acting as a customer service point of contact. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers in technical or IT-related contexts.
Key Responsibilities
- Provide remote administrative support to internal teams
- Handle customer inquiries via email, chat, or phone
- Assist with scheduling, documentation, and data entry
- Coordinate with IT and network administration teams when needed
- Maintain accurate records and customer information
- Follow up on customer requests and ensure timely resolution
- Support basic reporting and administrative processes
Experience & Requirements
- Previous experience as an Administrative Assistant or Customer Service Representative
- Experience or exposure to IT & Network Administration environments
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Proficiency in basic computer tools and office software
Benefits
- Flexible working hours
- Fully remote (work from home)
- Supportive and professional work environment
- Opportunity to gain experience within IT-focused industries
Key skills/competency
- Administrative Support
- Customer Service
- IT Environments
- Network Administration
- Data Entry
- Scheduling
- Communication Skills
- Organizational Skills
- Time Management
- Remote Work
How to Get Hired at Confidential
- Research Confidential's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight administrative support, customer service, and IT/network administration experience for Confidential.
- Showcase remote work skills: Emphasize your ability to work independently and communicate effectively in a remote setting.
- Prepare for IT/customer scenarios: Anticipate interview questions on handling inquiries and coordinating with technical teams at Confidential.
- Network effectively: Connect with current and former employees of Confidential on LinkedIn to gain insights and advice.
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