Administrative Assistant / Customer Service Representative

About the Hiring Company

We are a recruitment agency working with companies across Canada. On behalf of one of our clients, we are hiring a Remote Administrative Assistant / Customer Service Representative to support daily administrative tasks and provide customer service assistance within IT and Network Administration environments.

About the Role

In this role, you will work remotely from home, supporting administrative operations while acting as a customer service point of contact. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers in technical or IT-related contexts.

Key Responsibilities

• Provide remote administrative support to internal teams
• Handle customer inquiries via email, chat, or phone
• Assist with scheduling, documentation, and data entry
• Coordinate with IT and network administration teams when needed
• Maintain accurate records and customer information
• Follow up on customer requests and ensure timely resolution
• Support basic reporting and administrative processes

Experience & Requirements

• Previous experience as an Administrative Assistant or Customer Service Representative
• Experience or exposure to IT & Network Administration environments
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to work independently in a remote setting
• Proficiency in basic computer tools and office software

Benefits

• Flexible working hours
• Fully remote (work from home)
• Supportive and professional work environment
• Opportunity to gain experience within IT-focused industries

Key skills/competency

• Administrative Support
• Customer Service
• Data Entry
• Scheduling
• Documentation Management
• IT Environment Exposure
• Organizational Skills
• Time Management
• Communication Skills
• Office Software Proficiency