7 days ago
Administrative Assistant, Customer Service
Confidential
Hybrid
Full Time
CA$55,000
Hybrid
Job Overview
Job TitleAdministrative Assistant, Customer Service
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryCA$55,000
LocationHybrid
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Job Description
About the Hiring Company
We are a recruitment agency working with companies across Canada. On behalf of one of our clients, we are hiring a Remote Administrative Assistant, Customer Service to support daily administrative tasks and provide customer service assistance within IT and Network Administration environments.
About the Role
In this role, you will work remotely from home, supporting administrative operations while acting as a customer service point of contact. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers in technical or IT-related contexts.
Key Responsibilities
- Provide remote administrative support to internal teams
- Handle customer inquiries via email, chat, or phone
- Assist with scheduling, documentation, and data entry
- Coordinate with IT and network administration teams when needed
- Maintain accurate records and customer information
- Follow up on customer requests and ensure timely resolution
- Support basic reporting and administrative processes
Experience & Requirements
- Previous experience as an Administrative Assistant or Customer Service Representative
- Experience or exposure to IT & Network Administration environments
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Proficiency in basic computer tools and office software
Benefits
- Flexible working hours
- Fully remote (work from home)
- Supportive and professional work environment
- Opportunity to gain experience within IT-focused industries
Key skills/competency
- Administrative Support
- Customer Service
- IT Environments
- Network Administration
- Data Entry
- Scheduling
- Record Keeping
- Communication Skills
- Remote Work
- Office Software
How to Get Hired at Confidential
- Research Confidential's culture: As it's a recruitment agency, focus on typical values for professional services, communication, and client support. Look for general traits of successful candidates in a remote, IT-focused administrative role.
- Tailor your resume: Customize your resume to highlight administrative support, customer service, and any IT or network administration experience. Use keywords like "remote support," "data entry," "client communication," and "IT environment."
- Showcase remote work readiness: Emphasize your ability to work independently, manage time effectively, and maintain productivity in a remote setting. Provide examples of successful remote collaboration.
- Prepare for technical support questions: While not a pure IT role, be ready to discuss how you've handled basic technical inquiries or collaborated with technical teams in previous roles.
- Practice communication skills: Given the customer service aspect, refine your written and verbal communication. Be prepared to demonstrate clarity, empathy, and problem-solving during the interview.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the typical daily responsibilities for an Administrative Assistant, Customer Service at Confidential?
02How does Confidential support remote employees in this Administrative Assistant, Customer Service role?
03What kind of IT experience is beneficial for this Administrative Assistant, Customer Service position?
04What specific software proficiency is expected for the Administrative Assistant, Customer Service role?
05What are the growth opportunities for an Administrative Assistant, Customer Service within Confidential's client network?
06How important are organizational skills for the Remote Administrative Assistant, Customer Service position at Confidential?
07Will there be direct interaction with customers in this Administrative Assistant, Customer Service role?
08What distinguishes a strong candidate for the Administrative Assistant, Customer Service role at Confidential?
09What is the typical interview process for the Administrative Assistant, Customer Service role at Confidential?
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