Administrative Assistant and Customer Service Representative
Confidential
Job Overview
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Job Description
About the Company
Confidential is a recruitment agency that partners with various companies across Canada. We are currently seeking a Remote Administrative Assistant and Customer Service Representative to support daily administrative tasks and provide essential customer service within IT and Network Administration environments for one of our valued clients.
About the Role
As a Remote Administrative Assistant and Customer Service Representative, you will operate entirely from home, offering comprehensive administrative support and serving as a crucial point of contact for customer inquiries. This role requires an individual who is highly organized, meticulously detail-oriented, and comfortable engaging with customers on technical or IT-related matters.
Key Responsibilities
- Provide remote administrative support to internal teams.
- Handle customer inquiries efficiently via email, chat, or phone.
- Assist with scheduling, documentation, and data entry tasks.
- Coordinate effectively with IT and network administration teams as required.
- Maintain accurate records and comprehensive customer information.
- Proactively follow up on customer requests to ensure timely resolution.
- Support basic reporting and various administrative processes.
Experience & Requirements
- Proven experience as an Administrative Assistant or Customer Service Representative.
- Prior experience or exposure to IT & Network Administration environments.
- Demonstrated strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to work independently and effectively in a remote setting.
- Proficiency in basic computer tools and standard office software.
Benefits
- Enjoy flexible working hours.
- Benefit from a fully remote work-from-home setup.
- Work in a supportive and professional environment.
- Gain valuable experience within IT-focused industries.
Key skills/competency
- Administrative Support
- Customer Service
- Remote Work
- Data Entry
- Scheduling
- IT Support Coordination
- Communication Skills
- Time Management
- Organizational Skills
- Record Keeping
How to Get Hired at Confidential
- Research Confidential's client focus: Understand the types of companies and IT environments Confidential's clients operate in to tailor your application.
- Highlight remote work proficiency: Emphasize your experience and success in independent, work-from-home settings and virtual collaboration.
- Showcase IT administrative skills: Customize your resume to feature specific examples of IT support, network coordination, and technical documentation.
- Prepare for customer interaction scenarios: Practice responding to various customer service situations, especially those with technical components.
- Demonstrate organizational excellence: Be ready to discuss your methods for time management, record keeping, and task prioritization in an administrative role.
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