Remote Technical Customer Service Specialist
@ Conduent

Hybrid
$31,200
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXX****** @conduent.com
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Job Details

Job Overview

Conduent is a mission-critical service provider supporting Fortune 100 companies and over 500 governments. As a Remote Technical Customer Service Specialist, you will be responsible for handling customer inquiries, troubleshooting issues related to SSL, servers, and relational databases, and ensuring exceptional customer service.

What You'll Do

  • Identify customer needs and resolve technical service issues.
  • Perform routine call center tasks related to business products and services.
  • Utilize provided tools to guide customer conversations.
  • Maintain updated customer profiles and accounts.
  • Apply computer knowledge to deliver superior customer service.

Requirements

  • High school diploma or equivalent.
  • Pass a criminal background check and have legal work authorization in the US.
  • At least 6 months of customer service experience and 30WPM typing speed.
  • Knowledge of desktop and portable devices, relational databases, SSL, and servers.
  • Reliable wired internet connection meeting specified speeds.
  • A secured workspace with a separating door.

Benefits & Work Environment

Enjoy paid training from day one, excellent career growth opportunities, a full benefits package, and a positive work culture. Work Monday through Friday from 11am to 8pm EST. Note: Some states and metro areas are not eligible for this position.

Key skills/competency

  • Technical Support
  • Customer Service
  • Relational Databases
  • SSL
  • Servers
  • Call Center
  • Training
  • Troubleshooting
  • Remote Work
  • Communication
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How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to remote technical customer service.
  • Highlight technical expertise: Focus on SSL, databases and servers.
  • Prepare examples: Demonstrate problem-solving in customer service.
  • Practice interview insights: Research Conduent work culture and expectations.

📝 Interview Preparation Advice

Technical Preparation

Review SSL protocols and server configurations.
Practice troubleshooting relational databases.
Test wired internet speed requirements.
Familiarize with call center software tools.

Behavioral Questions

Describe handling tough customer interactions.
Explain remote teamwork strategies.
Share a time you solved a technical issue.
Detail conflict resolution experiences.

Frequently Asked Questions