Remote Customer Service Representative I- RMTA
Conduent · United States
- Hybrid
- Full-time
- $41,600 / year
- United States
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Job highlights
- Remote Customer Service Representative role available.
- Earn $18-$20 per hour with benefits.
- Full-time position with paid training.
- Requires Florida residency and specific schedule.
- Support clients via phone, resolve customer issues.
About the role
Remote Customer Service Representative
Conduent is seeking dedicated associates to deliver mission-critical services and solutions for Fortune 100 companies and over 500 governments. Join a culture where individuality is noticed and valued.
Role Overview
As a Remote Customer Service Representative I, you will be the first point of contact for clients' customers. You will be responsible for answering calls, providing product information, and resolving customer issues with empathy and efficiency. This role requires a willingness to listen, learn, and resolve customer inquiries.
What You Will Do:
- Respond to tolling and/or administration-related customer inquiries using training and available resources.
- Identify customer needs to provide complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests accurately and concisely.
- Maintain thorough knowledge of company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws.
- Provide support during heavy workloads or absences.
What You Get:
- Remote work from home.
- Full-time employment with benefits from day one, including paid holidays.
- Hourly rates ranging from $18.00 to $20.00 per hour, depending on experience.
- Paid training: 1 week onsite, then 100% remote.
Requirements:
- Must reside in Florida.
- At least 18 years of age.
- High School Diploma or equivalent.
- Ability to pass a background check and drug test.
- Must be able to work Monday-Friday from 10 am – 7 pm.
- Commitment to 100% attendance for three to five weeks of paid training.
Who Succeeds in This Role:
- Individuals who can convey complex information clearly and concisely.
- Those with a strong work ethic and effective, accurate communication skills (written and verbal).
- Problem-solvers who can navigate multiple applications and research solutions with ease.
- People who love helping others and guiding them to the best solutions.
- Enthusiastic individuals excited by innovative technology.
- Those who can provide calm conflict resolution for frustrated customers.
- Individuals who can commit to a structured environment and high-volume calls.
Key skills/competency
- Customer Service
- Call Center
- Communication Skills
- Problem Solving
- Empathy
- Information Dissemination
- Transaction Processing
- Knowledge Management
- Conflict Resolution
- Remote Work
Skills & topics
- Customer Service Representative
- Call Center
- Customer Support
- Client Services
- Remote Work
- Work From Home
- Florida Jobs
- Conduent Careers
- Entry Level
- Customer Inquiry
How to get hired
- Tailor your resume: Highlight customer service experience, communication skills, and problem-solving abilities relevant to the Remote Customer Service Representative role.
- Showcase empathy and problem-solving: Emphasize instances where you've successfully resolved customer issues and de-escalated situations.
- Highlight technical aptitude: Mention experience with CRM systems, multiple applications, and your ability to learn new technology quickly.
- Address location requirements: Clearly state your Florida residency and availability for the specified work hours and training schedule.
- Prepare for training commitment: Be ready to discuss your ability to attend the full, paid training period.
Technical preparation
Practice navigating multiple applications simultaneously.,Familiarize yourself with common CRM systems.,Review basic computer troubleshooting steps.,Practice typing and data entry accuracy.
Behavioral questions
Describe a time you handled a difficult customer.,How do you stay organized with high call volume?,Give an example of going above and beyond.,How do you show empathy to customers?
Frequently asked questions
- What is the hourly pay for a Remote Customer Service Representative at Conduent in Florida?
- The estimated hourly rate for this Remote Customer Service Representative I position at Conduent ranges from $18.00 to $20.00 per hour, depending on your experience. Please note this range may be below your state's minimum wage, so consider this when applying.
- What are the work-from-home requirements for this Conduent role?
- To be considered for this Remote Customer Service Representative role, you must reside in Florida. The position is 100% remote after an initial one-week onsite training period.
- What is the schedule for a Remote Customer Service Representative at Conduent?
- The schedule for this position requires availability to work Monday through Friday, from 10 am to 7 pm. You must also commit to 100% attendance for the initial three to five weeks of paid training.
- Does Conduent offer benefits for Remote Customer Service Representatives?
- Yes, Conduent offers full-time employment with benefits from day one, including paid holidays. Additional benefits such as health insurance, retirement plans, and paid time off are also provided.
- What qualifications are needed to become a Remote Customer Service Representative at Conduent?
- To qualify for this role, you need to be at least 18 years old, possess a High School Diploma or equivalent, reside in Florida, and be able to pass a background check and drug test. Prior customer service experience is beneficial.
- Can I apply for this job if I don't live in Florida?
- Unfortunately, due to varying state and local minimum wage laws, Conduent is currently only hiring candidates who reside in states where their compensation structure complies with applicable wage regulations. For this specific role, you must reside in Florida to be considered.
- What does the training involve for the Remote Customer Service Representative position?
- The training for this role is paid and involves one week onsite, followed by a remote training period. You must commit to 100% attendance for three to five weeks during this training phase.