PitchMeAI
Conduent

Remote - Customer Service Representative

Conduent · United States

  • Hybrid
  • Full-time
  • $33,280 / year
  • United States
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Job highlights

  • Work from home with equipment provided.
  • Receive paid training and career growth.
  • Support customers via phone and digital channels.
  • Handle inquiries for the NJ Family Care Program.
  • Requires reliable internet and distraction-free workspace.

About the role

Customer Service Representative - Remote

Conduent is seeking dedicated associates to deliver mission-critical services and solutions. We offer an opportunity to thrive, make a difference, and be part of a culture where individuality is noticed and valued.

Why Join Conduent?

  • Work from home with provided equipment.
  • Paid training to ensure your success.
  • Career growth opportunities and internal mobility.
  • Supportive, inclusive culture focused on belonging and development.
  • Comprehensive benefits package available from day one.

Note: Pay is $16/hour, which may be below your state's minimum wage. Please consider this when applying.

About the Role

As a Remote Customer Service Representative, you will support customers through phone and digital channels by resolving inquiries, providing accurate information, and delivering a high-quality customer experience. This is an excellent opportunity for individuals seeking a work-from-home role with paid training, career growth, and strong benefits within a global organization.

What You Will Do

  • Act as the initial point of contact for inquiries related to the NJ Family Care Program.
  • Provide one-to-one telephone support to applicants, beneficiaries, and enrollees.
  • Accurately document enrollment requests, status changes, complaints, and grievances.
  • Enter application and enrollment information into a web-based computer system.
  • Maintain technical and program policy proficiency in NJ Family Care rules and guidelines.
  • Provide clear, complete, accurate, and objective information based on program requirements.

What We Are Looking For

  • 1-2 years of previous call center or customer service experience (preferred).
  • Ability to multitask and navigate computer systems effectively.
  • Reliable internet connection and a distraction-free remote workspace.
  • Ability to work with people from diverse backgrounds.
  • Effective communication and active listening skills.
  • High School diploma or GED.
  • Background and drug screening are required.

Work Environment & Requirements

  • Fully remote role within the United States.
  • Must meet home office and technical requirements (equipment, internet, workspace).
  • Training: Monday-Friday 8:00 am-5:00 pm for 5-6 weeks.
  • Production Shifts: Availability between 8:00 AM - 8:00 PM (Mon & Thu) and 8:00 AM - 5:00 PM (Tue, Wed, Fri).

How to Apply and Move Forward

  1. Click the apply button.
  2. Answer a few quick questions.
  3. Complete the application form.
  4. Check your email for an assessment after applying.
  5. If you pass the assessment and meet requirements, you'll complete an internet speed test.
  6. Upon completion and confirmation of all requirements, you will receive a follow-up email with next steps.

Please note: Due to varying state and local minimum wage laws, we can only hire candidates residing in states where our compensation structure complies with applicable wage regulations. We are currently NOT hiring in the following geographies: AK, CA, HI, MA, IL, MT, NY, and specific metro areas within MN, IL, NY, OR, MD, WA, DC.

Key skills/competency

  • Customer Service
  • Call Center
  • Communication Skills
  • Active Listening
  • Problem Solving
  • Computer Proficiency
  • Multitasking
  • NJ Family Care Program Knowledge
  • Remote Work
  • Data Entry

Skills & topics

  • Customer Service Representative
  • Customer Support
  • Call Center Agent
  • Remote Work
  • Work From Home
  • NJ Family Care
  • Data Entry
  • Communication Skills
  • Client Services
  • Conduent

How to get hired

  • Customize your resume: Highlight customer service, call center experience, and computer navigation skills.
  • Apply online: Click the apply button and complete the application form and subsequent questions.
  • Prepare for assessments: Be ready to complete an email assessment and an internet speed test.
  • Meet requirements: Ensure you have a reliable internet connection and a distraction-free workspace.
  • Check your email: Follow instructions for next steps after submitting your application.

Technical preparation

Ensure reliable high-speed internet connection.,Test your internet speed thoroughly.,Set up a quiet, distraction-free workspace.,Familiarize yourself with web-based computer systems.

Behavioral questions

Demonstrate active listening in customer interactions.,Show ability to multitask effectively.,Illustrate experience working with diverse people.,Practice clear and accurate communication.

Frequently asked questions

What is the pay rate for the Remote Customer Service Representative role at Conduent?
The estimated hourly rate for this role is $16.00/hr. Please note that this may be below your state's minimum wage, and we can only hire in states where our compensation complies with local wage regulations.
What equipment does Conduent provide for the Remote Customer Service Representative position?
Conduent provides the necessary equipment for you to work from home. Specific details will be shared during the hiring process.
What are the work hours for the Remote Customer Service Representative role at Conduent?
Training hours are Monday-Friday, 8:00 am-5:00 pm for 5-6 weeks. Production shifts require availability between 8:00 AM - 8:00 PM on Mondays and Thursdays, and 8:00 AM - 5:00 PM on Tuesdays, Wednesdays, and Fridays.
What technical requirements are needed for the Remote Customer Service Representative job at Conduent?
You will need a reliable internet connection and a distraction-free remote workspace. An internet speed test will be part of the hiring process to ensure compliance with requirements.
What kind of experience is preferred for the Remote Customer Service Representative role at Conduent?
The company prefers candidates with 1-2 years of previous call center or customer service experience. However, they provide paid training to equip you with the necessary skills.
What states is Conduent NOT hiring for the Remote Customer Service Representative role?
Conduent is currently NOT hiring in the following states: AK, CA, HI, MA, IL, MT, & NY, as well as specific metro areas in MN, IL, NY, OR, MD, WA, and Washington, DC, due to varying state and local minimum wage laws.
What are the next steps after applying for the Remote Customer Service Representative position at Conduent?
After applying, you will answer a few questions, complete the application form, and then check your email for an assessment. Passing the assessment and meeting requirements leads to an internet speed test and subsequent follow-up communication regarding next steps.
Does Conduent offer career growth opportunities for Remote Customer Service Representatives?
Yes, Conduent emphasizes career growth opportunities and internal mobility for its associates, encouraging development within the company.