Benefits Administration Services Associate II
Conduent
Job Overview
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Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Role: Benefits Administration Services Associate II
As a Benefits Administration Services Associate II, you will play a crucial role in enhancing participant understanding and decision-making regarding their plan provisions. You will be responsible for addressing a wide range of client-specific inquiries and completing associated transactions with a high degree of accuracy and timeliness.
Key Responsibilities
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Key skills/competency
- Benefits Administration
- Customer Service
- Client Inquiry Resolution
- Case Management Systems
- Communication Skills
- Attention to Detail
- Problem Solving
- Documentation
- Compliance Adherence
- Data Entry Accuracy
How to Get Hired at Conduent
- Research Conduent's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Tailor your resume to highlight experience in benefits administration, customer service, and compliance for Conduent.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve complex client inquiries and manage detailed transactions effectively.
- Master interview etiquette: Practice articulating your understanding of call center metrics, adherence to guidelines, and commitment to accuracy for Conduent.
- Network effectively: Connect with current Conduent employees on LinkedIn to gain insights and potential referrals for the Benefits Administration Services Associate II role.
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