6 days ago
Benefits Administration Services Associate II
Conduent
On Site
Full Time
$55,000
Pasay, National Capital Region, Philippines
Job Overview
Job TitleBenefits Administration Services Associate II
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$55,000
LocationPasay, National Capital Region, Philippines
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Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Role Responsibilities for Benefits Administration Services Associate II
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Key skills/competency
- Benefits Administration
- Customer Service
- Inquiry Resolution
- Data Entry
- Case Management Systems
- Client Communication
- Compliance Adherence
- Transaction Processing
- Call Center Operations
- Problem-Solving
How to Get Hired at Conduent
- Research Conduent's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their commitment to diversity and inclusion.
- Tailor your resume for benefits administration: Highlight experience in customer service, benefits consulting, data entry, and adherence to call center metrics. Use keywords from the job description to optimize for Applicant Tracking Systems.
- Showcase problem-solving and communication skills: Prepare to discuss situations where you've successfully advised clients, resolved complex inquiries, or maintained accuracy under pressure.
- Demonstrate compliance and accuracy focus: Conduent values meticulousness. Be ready to provide examples of your commitment to following policies and maintaining high data integrity in benefits processing.
- Highlight client-centric approach: Emphasize your ability to improve participant decision-making and provide exceptional service, reflecting Conduent's dedication to client outcomes.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of benefits plans will I be advising on as a Benefits Administration Services Associate II at Conduent?
02What is the typical workflow for resolving client inquiries in this Benefits Administration Services Associate II role?
03How important are accuracy and timeliness for a Benefits Administration Services Associate II at Conduent?
04What type of supervision can a Benefits Administration Services Associate II expect at Conduent?
05What growth opportunities are available for a Benefits Administration Services Associate II at Conduent?
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