12 days ago
Benefits Administration Services Associate II
Conduent
On Site
Full Time
$45,000
Pasay, National Capital Region, Philippines
Job Overview
Job TitleBenefits Administration Services Associate II
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,000
LocationPasay, National Capital Region, Philippines
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Job Description
Overview
Conduent delivers mission-critical services for Fortune 100 companies and over 500 governments. As a Benefits Administration Services Associate II, you will help improve participant decision-making by advising on plan provisions, responding to client inquiries, and completing transactions with accuracy and timeliness.
Responsibilities
- Advise participants on plan provisions
- Respond to client inquiries via phone and web
- Document calls and maintain detailed case notes
- Complete callbacks and escalate issues when needed
- Adhere to call center metrics and guidelines
- Provide guidance on participant forms
- Perform additional duties as assigned
- Comply with all company policies and standards
Equal Opportunity and Accommodations
Conduent is an Equal Opportunity Employer. For US applicants, people with disabilities may request accommodation by downloading the form and emailing it to FTADAAA@conduent.com.
Key skills/competency
- Benefits
- Administration
- Customer Service
- Call Center
- Inquiry Response
- Communication
- Compliance
- Case Management
- Documentation
- ADA Compliance
How to Get Hired at Conduent
- Research Conduent's culture: Study their mission and client success stories.
- Customize your resume: Highlight benefits administration experience.
- Showcase communication skills: Emphasize call center proficiency.
- Prepare examples: Demonstrate problem-solving in customer service.
Frequently Asked Questions
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04How does Conduent ensure equal opportunity for the Benefits Administration Services Associate II role?
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