Want to get hired at Conduent?

Benefits Administration Services Associate II

Conduent

Pasay, National Capital Region, PhilippinesOn Site

Original Job Summary

Overview

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. As a Benefits Administration Services Associate II, you will improve participant decision-making by advising on plan provisions and handling client inquiries via telephone and web correspondence.

Key Responsibilities

  • Advise participants on plan provisions to enhance decision-making.
  • Respond to client inquiries through telephone and web channels.
  • Complete transactions and document calls in the case management system.
  • Meet timeliness and accuracy standards while adhering to call center metrics.
  • Provide guidance on form completion and manage timely callbacks.
  • Escalate issues as appropriate and comply with all policies.

Additional Information

Conduent is an Equal Opportunity Employer. Applicants requiring reasonable accommodation can request assistance via the provided form and email FTADAAA@conduent.com. The company values diversity and inclusivity in its workforce.

Key skills/competency

  • Benefits Administration
  • Customer Service
  • Call Center Operations
  • Compliance
  • Case Management
  • Participant Assistance
  • Transaction Processing
  • Documentation
  • Telephone Communication
  • Web Correspondence

How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize benefits administration and customer service skills.
  • Research Conduent: Understand their industry focus and client base.
  • Prepare examples: Use past case management experiences in interviews.
  • Highlight compliance: Showcase adherence to policies and process accuracy.

📝 Interview Preparation Advice

Technical Preparation

Review benefits administration laws.
Practice case management system navigation.
Update knowledge on compliance processes.
Polish telephone and web support skills.

Behavioral Questions

Describe handling difficult customer interactions.
Explain decision-making in benefits guidance.
Discuss meeting call center metrics.
Share experiences managing client inquiries.