Benefits Administration Services Associate II

About the Role

At Conduent, our dedicated associates deliver mission-critical services and solutions for Fortune 100 companies and over 500 government entities. Join as a Benefits Administration Services Associate II and be part of a culture that values individuality.

Key Responsibilities

• Advise participants on plan provisions to improve decision-making process.
• Respond to client-specific inquiries via telephone and web correspondence.
• Complete transactions related to customer inquiries with limited supervision.
• Meet timeliness and accuracy standards while documenting detailed call notes.
• Perform callbacks in a timely manner and escalate issues as needed.
• Adhere to call center metrics, guidelines, and established procedures.
• Explain the appropriate participant forms and provide guidance on completion.
• Perform additional duties as assigned while complying with all policies and standards.

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer welcoming individuals regardless of race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, and more. US applicants in need of a reasonable accommodation can complete the provided form and email it to FTADAAA@conduent.com.

Key skills/competency

• Benefits Administration
• Client Service
• Call Center
• Transaction Processing
• Documentation
• Communication
• Customer Service
• Compliance
• Escalation
• Guidance