Benefits Administration Services Associate II
@ Conduent

Pasay, National Capital Region, Philippines
$45,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX******* @conduent.com
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Job Details

About Conduent and the Role

Conduent delivers mission-critical services on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes. As a Benefits Administration Services Associate II, you will be part of a culture that values individuality and makes a difference daily.

Key Responsibilities

  • Advise participants on plan provisions to improve decision-making.
  • Respond to client inquiries via telephone and web correspondence.
  • Complete transactions related to customer inquiries with limited supervision.
  • Document calls with detailed notes in the case management system.
  • Perform timely callbacks and escalate issues when needed.
  • Adhere to call center metrics and guidelines.
  • Explain participant forms and guide proper completion.
  • Perform other assigned duties while complying with policies and standards.

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to any protected status. US applicants with disabilities needing reasonable accommodation should follow the provided application instructions.

Key skills/competency

  • Benefits
  • Administration
  • Customer Service
  • Call Center
  • Compliance
  • Documentation
  • Participant Guidance
  • Transaction Processing
  • Problem Escalation
  • ADA Compliance
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How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Customize your resume: Highlight benefits administration experience and customer service skills.
  • Match keywords: Use role-specific terms such as 'benefits', 'administration', and 'compliance'.
  • Research Conduent: Understand their services, culture, and industry standing.
  • Prepare examples: Demonstrate past achievements in customer support and compliance.

📝 Interview Preparation Advice

Technical Preparation

Review benefits software basics.
Practice data entry accuracy.
Learn case management systems.
Understand call center metrics.

Behavioral Questions

Describe a time you resolved a conflict.
Explain how you manage high call volume.
Share an example of teamwork in action.
Discuss handling challenging customer inquiries.

Frequently Asked Questions