Benefits Administration Services Associate II
@ Conduent

Pasay, National Capital Region, Philippines
$55,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @conduent.com
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Job Details

About the Role

The Benefits Administration Services Associate II at Conduent is responsible for advising participants on plan provisions, responding to client inquiries through telephone and web correspondence, and completing transactions relating to customer inquiries with limited supervision.

Key Responsibilities

  • Advise participants and improve decision-making processes.
  • Respond to client-specific inquiries via phone and web.
  • Complete transactions and document calls accurately.
  • Perform timely callbacks and escalate as needed.
  • Adhere to call center metrics and guidelines.
  • Explain participant forms and offer guidance.
  • Comply with Conduent policies and standards.

Equal Opportunity & Accessibility

Conduent is an Equal Opportunity Employer. For US applicants with disabilities, accommodations can be requested using the specified form and emailing it to FTADAAA@conduent.com.

Key Skills/Competency

  • Advisory
  • Client Service
  • Participant Guidance
  • Call Center Operations
  • Transaction Processing
  • Documentation
  • Compliance
  • Communication
  • Problem Solving
  • Customer Support
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How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Research Conduent's culture: Explore mission, values, and employee testimonials.
  • Tailor your resume: Highlight benefits and client service experience.
  • Prepare for call scenarios: Practice handling customer inquiries.
  • Follow application instructions: Use provided email for ADA accommodations.

📝 Interview Preparation Advice

Technical Preparation

Review benefits administration systems.
Practice using case management software.
Study call center metrics and reporting.
Refresh data entry accuracy skills.

Behavioral Questions

Describe a time you resolved client issues.
Explain handling difficult customer inquiries.
Discuss prioritizing urgent tasks in work.
Share how you manage detailed documentation.

Frequently Asked Questions