Benefits Administration Services Associate II
Conduent
Job Overview
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Job Description
Benefits Administration Services Associate II at Conduent
Conduent delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who rely on them. As a Benefits Administration Services Associate II, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
You will play a vital role in improving participant decision-making by advising on plan provisions and responding to client-specific inquiries via telephone and web correspondence. This position involves completing transactions related to customer inquiries with limited supervision, ensuring timeliness and accuracy standards are consistently met. Detailed notes must be created in the case management system to document all calls, and callbacks must be completed promptly, with appropriate escalation when necessary. Adherence to call center metrics and guidelines within established procedures is paramount. You will also be responsible for explaining appropriate participant forms and providing guidance on their completion, along with performing other assigned duties and complying with all company policies and standards.
Key Responsibilities
- Improve participant decision-making by advising on plan provisions.
- Respond to client-specific inquiries, including telephone and web correspondence.
- Complete customer inquiry transactions with limited supervision, meeting timeliness and accuracy.
- Document calls thoroughly in the case management system.
- Manage callbacks promptly and escalate issues as appropriate.
- Adhere to established call center metrics and guidelines.
- Explain participant forms and guide their completion.
- Perform additional duties as assigned and comply with all policies.
Key skills/competency
- Benefits Administration
- Client Services
- Customer Service
- Inquiry Resolution
- Transaction Processing
- Case Management Systems
- Communication Skills
- Data Entry
- Compliance Adherence
- Call Center Operations
How to Get Hired at Conduent
- Research Conduent's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in benefits administration, customer service, and call center operations, using keywords from the job description.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve complex inquiries and guide participants effectively.
- Emphasize communication skills: Practice clear, concise communication, crucial for advising clients and documenting interactions.
- Understand Conduent's services: Familiarize yourself with Conduent's broader service offerings to demonstrate alignment with their client-focused mission.
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