Benefits Administration Services Associate II
@ Conduent

Pasay, National Capital Region, Philippines
$50,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @conduent.com
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Job Details

About the Role

The Benefits Administration Services Associate II at Conduent plays a vital role in improving participant decision-making by advising on plan provisions, handling client-specific inquiries, and completing transactions with limited supervision.

Key Responsibilities

  • Advise participants on plan provisions to enhance decision-making.
  • Respond to client inquiries via telephone and web correspondence.
  • Complete transactions and document all calls with detailed notes.
  • Perform callbacks and escalate issues as appropriate.
  • Follow call center metrics, guidelines, and established procedures.
  • Guide participants on correct completion of forms.
  • Perform additional assigned duties and comply with policies.

Equal Opportunity & Accessibility

Conduent is an Equal Opportunity Employer. Applicants are considered without regard to race, color, creed, religion, gender identity, sexual orientation, or any other protected basis. US applicants with disabilities can request reasonable accommodations by downloading the required form and emailing it to FTADAAA@conduent.com.

Key skills/competency

  • Benefits
  • Administration
  • Client Service
  • Call Center
  • Documentation
  • Transaction Processing
  • Compliance
  • Escalation
  • Decision Making
  • Communication
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How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Customize Your Resume: Align skills with benefits administration keywords.
  • Highlight Experience: Emphasize transaction processing and customer service.
  • Prepare for Interviews: Review case management and compliance procedures.
  • Research Conduent: Understand their culture and service offerings.

📝 Interview Preparation Advice

Technical Preparation

Review benefits management systems.
Practice using case management software.
Familiarize with call center metrics.
Study compliance and documentation protocols.

Behavioral Questions

Describe handling challenging customer calls.
Explain your approach to detailed documentation.
Discuss managing multiple client inquiries.
Share experience in escalations and callbacks.

Frequently Asked Questions