Benefits Administration Services Associate II
Conduent
Job Overview
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Job Description
Position Overview
Conduent is seeking a Benefits Administration Services Associate II who will improve participant decision-making by advising on plan provisions and handling client inquiries. Join a culture where individuality is valued and make a difference for Fortune 100 companies and government agencies.
Key Responsibilities
- Advise participants on plan provisions to improve decision-making.
- Respond to client inquiries via telephone and web correspondence.
- Execute customer transactions with limited supervision, ensuring accuracy and timeliness.
- Document calls and maintain detailed notes in a case management system.
- Complete callbacks timely and escalate issues as appropriate.
- Adhere to call center metrics, guidelines, and established procedures.
- Explain participant forms and offer guidance on completion.
- Perform additional duties as assigned and comply with policies.
Diversity & Inclusion
Conduent is an Equal Opportunity Employer. All applicants are considered without regard to race, color, creed, religion, or any other protected status. US applicants needing accommodations should use the provided form and email FTADAAA@conduent.com.
Key skills/competency
- Benefits
- Administration
- Customer Service
- Case Management
- Communication
- Call Center
- Problem Solving
- Guidance
- Compliance
- Documentation
How to Get Hired at Conduent
- Customize your resume: Highlight benefits administration and customer service skills.
- Study Conduent: Research their culture, mission, and client portfolio.
- Emphasize accuracy: Showcase detailed transaction and documentation experience.
- Prepare for interviews: Practice handling scenario-based inquiries.
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