Benefits Administration Services Associate II

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. This role offers you the opportunity to thrive, make an impact, and belong to a culture where individuality is noticed and valued every day.

Role Overview

The Benefits Administration Services Associate II is responsible for advising participants on plan provisions, processing transactions, and responding to inquiries via telephone and web. The role focuses on meeting accuracy and timeliness standards while maintaining clear documentation and customer service excellence.

Key Responsibilities

• Advise participants on plan provisions to improve decision-making.
• Respond to client-specific inquiries via phone and web.
• Complete transactions and document calls in the case management system.
• Perform callbacks, escalation, and adhere to call center metrics.
• Guide participants on form completion and perform additional duties as assigned.
• Comply with all policies and standards.

Equal Opportunity Commitment

Conduent is an Equal Opportunity Employer. We consider all applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, genetic information, or any other protected characteristic under law.

Application Process for US Applicants

Applicants with disabilities who require reasonable accommodations should download the accommodation form, complete it, and email it as an attachment to FTADAAA@conduent.com. Additional information is available via Conduent's ADAAA Accommodation Policy.

Key skills/competency

• Benefits
• Administration
• Customer Service
• Call Center
• Documentation
• Transaction Processing
• Escalation
• Compliance
• Advisory
• Communication