Benefits Administration Services Associate II
@ Conduent

Pasay, National Capital Region, Philippines
$55,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @conduent.com
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Job Details

Overview

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. As a Benefits Administration Services Associate II, you will help improve participant decision-making by advising on plan provisions and resolving client inquiries through telephone and web correspondence.

Key Responsibilities

  • Advise participants on plan provisions to improve decision-making.
  • Respond to client inquiries via phone and web correspondence.
  • Complete transactions with limited supervision and document calls in the case management system.
  • Ensure timely callbacks and proper escalation as needed.
  • Follow call center metrics, guidelines, and company policies.
  • Explain participant forms and guide proper completion.
  • Perform additional duties as assigned.
  • Adhere to compliance, including ADA accommodation policies.

Equal Opportunity & ADA Information

Conduent is an Equal Opportunity Employer that considers all applicants without discrimination. US applicants needing accommodations should download the required form and email it to FTADAAA@conduent.com.

Key skills/competency

  • Benefits Administration
  • Customer Service
  • Call Center
  • Case Management
  • Compliance
  • Documentation
  • Transaction Processing
  • Form Guidance
  • ADA Compliance
  • Escalation Management
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How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Research Conduent's culture: Understand mission, values, and client success stories.
  • Customize your resume: Highlight benefits administration and compliance experience.
  • Emphasize call center skills: Demonstrate transaction processing and documentation expertise.
  • Prepare for interviews: Review behavioral and technical scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review benefits administration software basics.
Practice data entry and case management tasks.
Study compliance and call center metrics.
Simulate call handling with role-play scenarios.

Behavioral Questions

Explain a time you resolved a client issue.
Describe handling stressful call-center situations.
Share an experience with meticulous documentation.
Discuss teamwork during challenging escalations.

Frequently Asked Questions