Benefits Administration Services Associate II

About the Role

Conduent is seeking a Benefits Administration Services Associate II. In this role, you will help participants make informed decisions by advising them on plan provisions. You will handle client inquiries through telephone and web correspondence and ensure transactions are completed accurately and timely.

Main Responsibilities

• Advising participants on plan provisions
• Responding to client inquiries via phone and web
• Completing transactions with limited supervision
• Documenting interactions in the case management system
• Ensuring callbacks are completed in a timely manner
• Adhering to call center metrics and guidelines
• Guiding participants in completing forms
• Performing additional duties as assigned
• Complying with policies and standards

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer. We consider applicants regardless of race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sexual orientation, disability, and other protected statuses.

Key Skills/Competency

• Benefits Administration
• Plan Provisions
• Customer Service
• Call Center Operations
• Documentation
• Compliance
• Problem Solving
• Communication
• Transaction Processing
• Participant Guidance