Benefits Administration Services Associate II
@ Conduent

Pasay, National Capital Region, Philippines
$55,000
On Site
Full Time
Posted 4 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXX***** @conduent.com
Recommended after applying

Job Details

About the Role

Conduent is seeking a Benefits Administration Services Associate II. In this role, you will help participants make informed decisions by advising them on plan provisions. You will handle client inquiries through telephone and web correspondence and ensure transactions are completed accurately and timely.

Main Responsibilities

  • Advising participants on plan provisions
  • Responding to client inquiries via phone and web
  • Completing transactions with limited supervision
  • Documenting interactions in the case management system
  • Ensuring callbacks are completed in a timely manner
  • Adhering to call center metrics and guidelines
  • Guiding participants in completing forms
  • Performing additional duties as assigned
  • Complying with policies and standards

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer. We consider applicants regardless of race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sexual orientation, disability, and other protected statuses.

Key Skills/Competency

  • Benefits Administration
  • Plan Provisions
  • Customer Service
  • Call Center Operations
  • Documentation
  • Compliance
  • Problem Solving
  • Communication
  • Transaction Processing
  • Participant Guidance
Apply without a personalized resume

How to Get Hired at Conduent

🎯 Tips for Getting Hired

  • Customize resume: Tailor your experience to benefits administration.
  • Highlight skills: Emphasize compliance and customer support expertise.
  • Research Conduent: Understand their mission and service delivery model.
  • Prepare examples: Provide clear instances of problem-solving and transaction accuracy.

📝 Interview Preparation Advice

Technical Preparation

Review case management systems.
Study call center software basics.
Learn data entry accuracy techniques.
Understand transaction processing tools.

Behavioral Questions

Describe handling a difficult call.
Explain time management strategies.
Detail experience with client inquiries.
Discuss conflict resolution during escalations.

Frequently Asked Questions