Benefits Administration Associate

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. As a Benefits Administration Associate, you will have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities of a Benefits Administration Associate

• Improves participant decision-making by advising on plan provisions and benefits options.
• Responds to client-specific inquiries through various channels, including telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision, ensuring accuracy and efficiency.
• Meets established timeliness and accuracy standards for all service delivery.
• Documents all interactions by creating detailed notes in the case management system.
• Manages callbacks effectively, completing them in a timely manner and escalating issues as appropriate.
• Adheres to all call center metrics and guidelines within established procedures.
• Explains appropriate participant forms and provides comprehensive guidance on their completion.
• Performs other duties as assigned to support benefits administration services.
• Complies with all company policies and industry standards.

Equal Opportunity Employer Statement

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants with Disabilities

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through the provided form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. Conduent's ADAAA Accommodation Policy is also accessible for review.

Key skills/competency

• Benefits Administration
• Customer Service
• Participant Advising
• Case Management
• Inquiry Resolution
• Transaction Processing
• Call Center Operations
• Compliance Adherence
• Communication Skills
• Documentation