part-time Night Auditor/Front desk starting at $21-24hour
Concord Hospitality Enterprises · Woburn, MA
- On site
- Part-time
- $49,920 / year
- Woburn, MA
Job highlights
- Part-time or full-time Front Desk Agent role.
- Provide exceptional guest experiences.
- Handle check-ins, payments, and guest concerns.
- Work at a newly opened hotel.
- Benefit from a strong company culture.
About the role
About the Role
Be a part of the newly opened Homewood Suites/Hampton Inn Boston Woburn. We are looking for people that have a passion to serve others! This can be a part-time (16 hours/week on Saturday and Sunday from 11:00 PM - 7:00 AM) up to full-time (up to 40 hours/week with three additional 3 PM-11 PM or 7 AM-3 PM shifts). Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities
As a Front Desk Clerk or Guest Services Clerk, you are responsible for giving our guests the best hospitality experience they can have by:
- Assisting guests efficiently, courteously, and professionally at all times.
- Maintaining a high level of service and hospitality.
- Promptly and effectively dealing with guest concerns or issues and ensuring all are met to satisfaction in a timely manner.
- Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
- Handling guest mail and messages with respect to privacy and professionalism.
- Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Being a great communicator to various departments and management on guest comments and concerns.
- Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Having full knowledge of hotel safety and emergency procedures.
Why Concord?
Here are some reasons our associates like working for us:
- Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
- Company Culture: Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Key skills/competency
- Front Desk Operations
- Guest Services
- Customer Service
- Cash Handling
- Hospitality Management
- Communication Skills
- Problem-Solving
- Hotel Operations
- Brand Knowledge
- Teamwork
Skills & topics
- Front Desk Agent
- Night Auditor
- Guest Services
- Hotel
- Hospitality
- Customer Service
- Part-time
- Full-time
- Boston
- Woburn
How to get hired
- Tailor your resume: Highlight customer service, cash handling, and hospitality experience. Mention your passion for serving others and engaging with guests.
- Craft a compelling cover letter: Express your enthusiasm for the newly opened Homewood Suites/Hampton Inn Boston Woburn and Concord Hospitality's culture.
- Prepare for behavioral questions: Be ready to share examples of how you've provided excellent service, handled guest issues, and worked in a team.
- Showcase your personality: Emphasize your winning personality, high sense of responsibility, and proactive, responsive, and caring nature during the interview.
- Research Concord Hospitality: Understand their five Cornerstones (Quality, Integrity, Community, Profitability, Fun) and 'Associate First' policy to align your answers.
Technical preparation
Practice hotel check-in/out procedures.,Review cash handling and payment processing.,Familiarize with hotel safety protocols.,Study hotel brand programs and offers.
Behavioral questions
Describe a time you exceeded guest expectations.,How do you handle difficult guest situations?,Share an example of teamwork in hospitality.,How do you maintain professionalism under pressure?
Frequently asked questions
- What are the shift options for the Front Desk Agent role at Homewood Suites/Hampton Inn Boston Woburn?
- This role offers flexible scheduling. You can opt for part-time, working 16 hours per week specifically on Saturdays and Sundays from 11:00 PM to 7:00 AM. Alternatively, you can work up to full-time, 40 hours per week, with three additional shifts available from either 3:00 PM to 11:00 PM or 7:00 AM to 3:00 PM.
- What is the starting pay for a Night Auditor/Front Desk Agent at Concord Hospitality Enterprises?
- The starting hourly wage for this position is between $21 and $24.
- What benefits are available for the Front Desk Agent position?
- Full-time associates are eligible for a comprehensive benefits package, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K, and tuition assistance. Part-time associates may not be eligible for all benefits.
- What are the key responsibilities of a Front Desk Agent at this hotel?
- Key responsibilities include assisting guests efficiently and professionally, maintaining high service standards, resolving guest concerns, handling payments and cash, managing mail and messages, knowing hotel programs, communicating with other departments, and being aware of safety procedures.
- What is Concord Hospitality's company culture like for Front Desk Agents?
- Concord Hospitality emphasizes a strong company culture based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. They pride themselves on an 'Associate First' policy, valuing and respecting every team member, and fostering a supportive environment for development and engagement.
- Does Concord Hospitality offer career advancement for Front Desk Agents?
- Yes, Concord Hospitality provides training and development opportunities, along with career advancement possibilities, to help associates grow within the company. They aim to utilize your hospitality talents and support your professional development.