Tier 2 Support Service Desk
Concept Plus, LLC
Job Overview
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Job Description
About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit www.conceptplus.com.
About The Role
Concept Plus is seeking a Tier 2 Support Service Desk to support client endpoints (Windows, Mac, Linux).
What You'll Do
- Work within a team and ticketing system to efficiently deliver IT services to 400 customers spread across Oregon, Washington, and Alaska
- Maintain regular communication with manager(s)
- Attend weekly virtual team meeting
- Daily completion of timecard
- Other duties as assigned
Required Qualifications
- US Citizen
- Strong IT environment experience
- Must be able to work with end-users, communicate clearly, and meet deadlines
- Must be able to maintain Public Trust Clearance (Clearable)
Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Key skills/competency
- Technical Support
- Help Desk
- Troubleshooting
- Endpoint Management
- Customer Service
- Ticketing Systems
- Windows OS
- Mac OS
- Linux OS
- Communication Skills
How to Get Hired at Concept Plus, LLC
- Research Concept Plus's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume: Highlight IT support experience, particularly with Windows, Mac, Linux, and ticketing systems relevant to federal clients.
- Showcase your communication skills: Prepare examples demonstrating clear, effective communication and problem-solving abilities with diverse end-users.
- Understand Public Trust Clearance: Familiarize yourself with the requirements and process for obtaining a Public Trust Clearance, a critical aspect of this role.
- Highlight problem-solving abilities: Be ready to discuss how you've efficiently delivered IT services and consistently met deadlines in previous roles.
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