Customer Service Advisor

Customer Service Advisor at Concentrix

We are looking for a Gamechanger (Sales through Service) for our leading sports brand, where we strive to inspire athletes and sports enthusiasts alike. The ideal Customer Service Advisor will manage inbound inquiries across various channels including phone, email, live chat, and instant messaging, ensuring customer satisfaction while identifying opportunities to drive sales through our high-quality sports and fashion products. A passion for both sports and fashion is essential to connect authentically with our customers.

Essential Functions/Core Responsibilities

• Provide exceptional customer service by addressing inquiries across multiple platforms (phone, email, chat, and instant messaging) while embodying our brand’s passion for sports and fashion.
• Build rapport with sports and fashion enthusiasts by actively listening to their needs and providing tailored solutions while recognizing buying signals.
• Utilize a sales mindset to recommend the best products and services that boost athletic performance and match customer needs.
• Accurately record customer interactions and maintain detailed records in the customer service database to support a personalized customer experience.
• Collaborate with team leads to identify and implement process improvements that enhance customer experiences and sales outcomes.
• Continuously engage in self-development through training opportunities related to product knowledge and sales techniques in the sports and fashion sectors.

Candidate Profile

Required Qualifications

• Graduate or Undergraduate degree (any discipline).
• Minimum of 1-2 years of experience in a customer service or sales role, preferably within a retail or sports industry environment.
• Strong verbal and written communication skills in English are mandatory at a B2 level, with proficiency at a C1 level required for any additional language relevant to the role.
• A genuine love for sports and fashion! We want someone who gets excited about the latest trends and can chat with customers about all things athletic gear and stylish apparel.

Skills & Competencies

• Excellent analytical and problem-solving skills, with an eye for identifying sales opportunities within the sports market.
• Ability to multitask and excel in a fast-paced environment driven by dynamic sales cycles.
• Strong customer service orientation, empathy, and the ability to respond to customer needs while leveraging buying signals.
• Passion for sports and fashion, with knowledge of current trends in both industries being highly desirable.

Personal Attributes

• Resilience and adaptability in a fast-paced, high-energy environment.
• Team player with strong interpersonal skills and a cooperative spirit.
• High attention to detail, with the ability to work under pressure while meeting deadlines.

Availability

• Willingness to work rotational shifts, including evenings, weekends, and holidays.

Key skills/competency

• Customer Service
• Sales through Service
• Inbound Sales
• Multi-channel Communication
• Product Knowledge (Sports/Fashion)
• CRM Software
• Problem-Solving
• Customer Relationship Management
• Active Listening
• Sales Cycle Management