IT Operations Analyst ServiceNow & Azure Admini...
@ Compugen Inc

Toronto, ON
CA$90,000
On Site
Contractor
Posted 1 day ago

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Job Details

About Compugen

Compugen is Canada's largest privately-owned Technology Ally dedicated to innovating industries, transforming businesses, and connecting communities. They empower organizations with human-centered, technology-enabled solutions that emphasize collaboration and continuous improvement.

Our Culture

At Compugen, the focus is on well-being and professional growth. If you are relentlessly curious, driven to make a difference, and collaborative by nature, you will thrive in our human-centered environment.

Position Overview

The IT Operations Analyst ServiceNow & Azure Administration role is key in optimizing, maintaining, and supporting enterprise IT services. The role leverages ServiceNow administration, Azure and Microsoft 365 management, and ITIL aligned process improvements to ensure operational efficiency and compliance.

Key Responsibilities

  • Monitor daily IT operational performance and identify trends.
  • Support IT governance, compliance, and change management activities.
  • Administer and enhance ServiceNow through configuration of workflows, forms, notifications, and SLAs.
  • Manage user access and security in Microsoft Entra ID and Microsoft 365.
  • Oversee Azure administration including identity management and resource access.
  • Collaborate with teams to streamline workflows and drive automation.
  • Handle ticketing and incident management via ServiceNow and Jira.
  • Develop documentation and process maps for operational consistency.
  • Provide Tier 1 and Tier 2 technical support across Microsoft 365 applications.
  • Lead small-scale technology and process improvement projects.
  • Generate dashboards, reports, and analytics to guide leadership decisions.

Skills & Qualifications

  • Deep understanding of ITIL processes and their integration with ServiceNow.
  • Proficiency in Azure Administration and Microsoft 365 ecosystem.
  • Hands-on experience configuring ServiceNow including scripting with JavaScript.
  • Experience with API integrations using REST, SOAP, LDAP, or email.
  • Ability to design scalable and automated workflows while balancing customization.
  • Strong technical acumen aligned with business needs and IT governance.

Equity Statement

Compugen is committed to diversity, equity, and inclusion. They recruit from all groups and provide accommodations upon request to ensure a respectful application process.

Key skills/competency

ServiceNow, Azure, Microsoft 365, ITIL, Automation, Scripting, API, Governance, Documentation, Incident Management

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How to Get Hired at Compugen Inc

🎯 Tips for Getting Hired

  • Research Compugen Inc's culture: Study mission, values, and employee reviews.
  • Customize your resume: Highlight ServiceNow and Azure skills.
  • Prepare technical examples: Practice ITIL and automation scenarios.
  • Showcase communication: Emphasize teamwork and documentation skills.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow configuration basics.
Practice Azure identity management tasks.
Study ITIL process documentation.
Familiarize with REST and SOAP APIs.

Behavioral Questions

Describe handling tight deadlines.
Explain teamwork in incident management.
Share problem-solving examples.
Discuss managing process improvements.

Frequently Asked Questions