Senior Product Designer II
Compass · Boston, MA
- On site
- Full-time
- $163,800 / year
- Boston, MA
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Subject: Interested in the Senior Product Designer II role at Compass
Hi Jordan — I came across the Senior Product Designer II opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Compass stood out because…
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Job highlights
- Design CRM experiences for real estate agents.
- Shape AI-powered features and workflows.
- Collaborate with Product, Engineering, and AI teams.
- Focus on intuitive, trustworthy AI interactions.
- Improve contact management and automation tools.
About the role
About Compass
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
About The Role
We’re looking for a Senior Product Designer to help shape the CRM experience of the Home Platform, our enterprise-scale real estate operating system. In this role, you will partner closely with Product, Engineering, Data, AI and Operations teams to design scalable workflows and systems that help real estate agents manage relationships, automate tasks, and grow their businesses more effectively. You will be instrumental in designing the next generation of our AI-powered features, ensuring they are intuitive, trustworthy, and seamlessly integrated into agent workflows.
You will focus on improving CRM experiences including contact management, lead nurturing, communications, workflow automations, and CRM reporting. This role requires a systems-minded designer who can simplify complex workflows into intuitive experiences while balancing business goals, user needs, and technical constraints. The ideal candidate is highly collaborative, comfortable operating in ambiguity, and experienced in designing workflow-heavy SaaS, enterprise workflow or CRM products across web and mobile platforms, with a demonstrated ability to design for AI-driven features.
Responsibilities
- Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences.
- Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions.
- AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI.
- Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners.
- Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.
- Strategic Balance: Balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve problems effectively. You will craft best-in-class multimodal user experiences that are desirable, technically feasible, and viable for the business.
- Product Strategy: Contribute to scalable product and design solutions by thinking beyond individual screens and considering how workflows, data, and user actions connect across the broader Home Platform ecosystem.
- Design Systems & Consistency: Contribute to and work within established design systems to ensure consistency, usability, and scalability across the Home Platform.
What You Bring
- 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products.
- A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable.
- Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
- Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
- Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle.
- Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility.
- Familiarity with data-informed design decision-making, usability testing, and iterative product development.
- Proficiency with Figma and prototyping tools.
- Strong communication, presentation, and stakeholder management skills.
Nice to Have
- Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features.
- Familiarity with conversational UX, notification systems, or agent-assist tooling.
- A basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
- Experience designing internal workflows, support platforms, or back-office automation tools.
- Experience within real estate, transactions, operations, or marketplace platforms.
- Understanding of CRM metrics, lead funnel management, and customer engagement workflows.
Compensation
The base pay range for this position is $147,400-$163,800; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks
- Participation in our incentive programs (which may include eligible cash, equity, or commissions).
- Paid vacation, holidays, sick time, parental leave, and recharge leave.
- Medical, tele-health, dental and vision benefits.
- 401(k) plan; flexible spending accounts (FSAs); commuter program.
- Life and disability insurance.
- Maven (a support system for new parents).
- Carrot (fertility benefits).
- UrbanSitter (caregiver referral network).
- Employee Assistance Program.
- Pet insurance.
Our Culture
Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
Key skills/competency
- Product Design
- CRM
- SaaS
- Workflow Automation
- AI Features
- User Experience (UX)
- Interaction Design
- Figma
- Prototyping
- Systems Thinking
Skills & topics
- Product Designer
- Senior Product Designer
- CRM Design
- SaaS Design
- AI Design
- Workflow Design
- UX Design
- Interaction Design
- Figma
- Prototyping
- Real Estate Tech
- Enterprise Software
- Product Strategy
- Systems Thinking
How to get hired
- Tailor your resume: Highlight 7+ years of product design experience, CRM, SaaS, and AI feature design.
- Showcase your portfolio: Demonstrate systems thinking and complex workflow problem-solving across web/mobile.
- Emphasize collaboration: Detail your experience working closely with Product and Engineering teams.
- Prepare for interviews: Be ready to discuss balancing user needs, business goals, and technical constraints.
- Research Compass: Understand their mission, culture, and focus on empowering real estate agents.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Senior Product Designer role at Compass?
- The Senior Product Designer role at Compass focuses on shaping the CRM experience of the Home Platform, with a particular emphasis on designing next-generation AI-powered features and scalable workflows for real estate agents.
- What kind of experience is essential for this Senior Product Designer position?
- Essential experience includes 7+ years in product design, specifically within CRM, SaaS, workflow, or enterprise software. A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving is crucial. Experience designing for AI-driven products is highly desirable.
- How does Compass foster a collaborative work environment for designers?
- Compass fosters collaboration by having designers partner closely with Product, Engineering, Data, AI, and Operations teams. Strong relationships and open communication are key to understanding priorities and developing effective solutions together.
- What is the salary range for the Senior Product Designer II position at Compass?
- The base pay range for this position is $147,400 to $163,800 annually, with potential for bonuses and stock options. The final offer will depend on individual skills, knowledge, and experience.
- What are the key responsibilities of a Senior Product Designer at Compass regarding AI?
- Key responsibilities include designing and developing AI-based conversational and multimodal experiences, ensuring AI interactions are intuitive and trustworthy, and translating insights into actionable product opportunities for AI features within the CRM.
- Does Compass offer remote work options for the Senior Product Designer role?
- The job description does not explicitly state the work arrangement. However, given the emphasis on cross-functional collaboration and the nature of enterprise software design, it is likely to be on-site or hybrid. Further clarification would be needed from the hiring team.
- What tools are typically used by Product Designers at Compass?
- Proficiency with Figma and other prototyping tools is required. Designers are also expected to create visual artifacts like customer journeys, user flows, wireframes, and prototypes, and to contribute to established design systems.
- What are the benefits of working at Compass as a Senior Product Designer?
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