Senior Product Designer II
Compass · Seattle, WA
- On site
- Full-time
- $155,000 / year
- Seattle, WA
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Senior Product Designer II
Compass · Seattle, WA
Jordan Ellis
Hiring Manager · h•••••@boards.greenhouse.io
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Subject: Interested in the Senior Product Designer II role at Compass
Hi Jordan — I came across the Senior Product Designer II opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Compass stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Design CRM experience for real estate agents.
- Develop AI-powered features for workflows.
- Collaborate with Product, Engineering, and Data.
- Improve contact management and lead nurturing.
- Requires 7+ years of product design experience.
About the role
About Compass
Compass's mission is to help everyone find their place in the world. Founded in 2012, Compass is revolutionizing the real estate industry with its end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.Job Summary
Compass is seeking a Senior Product Designer to shape the CRM experience of the Home Platform, their enterprise-scale real estate operating system. This role involves close collaboration with Product, Engineering, Data, AI, and Operations teams to design scalable workflows and systems for real estate agents. The designer will focus on improving CRM experiences such as contact management, lead nurturing, communications, workflow automations, and CRM reporting. A key aspect of this role is designing the next generation of AI-powered features, ensuring they are intuitive, trustworthy, and seamlessly integrated into agent workflows. The ideal candidate is a systems-minded designer, comfortable with ambiguity, and experienced in workflow-heavy SaaS, enterprise workflow, or CRM products across web and mobile platforms, with a demonstrated ability to design for AI-driven features.Responsibilities
Interaction & Visualizations
Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences.Prototyping & Research
Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions.AI-Enhanced Workflows
Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI.Documentation & Requirements
Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners.Cross-Functional Collaboration
Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.Strategic Balance
Balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve problems effectively. Craft best-in-class multimodal user experiences that are desirable, technically feasible, and viable for the business.Product Strategy
Contribute to scalable product and design solutions by thinking beyond individual screens and considering how workflows, data, and user actions connect across the broader Home Platform ecosystem.Design Systems & Consistency
Contribute to and work within established design systems to ensure consistency, usability, and scalability across the Home Platform.What You Bring
- 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products.
- A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications.
- Experience designing for AI-driven products or features is highly desirable.
- Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
- Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
- Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle.
- Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility.
- Familiarity with data-informed design decision-making, usability testing, and iterative product development.
- Proficiency with Figma and prototyping tools.
- Strong communication, presentation, and stakeholder management skills.
Nice to Have
- Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features.
- Familiarity with conversational UX, notification systems, or agent-assist tooling.
- A basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
- Experience designing internal workflows, support platforms, or back-office automation tools.
- Experience within real estate, transactions, operations, or marketplace platforms.
- Understanding of CRM metrics, lead funnel management, and customer engagement workflows.
Compensation
The base pay range for this position is $147,400-$163,800. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.Perks That You Need To Know About
- Participation in incentive programs (cash, equity, or commissions).
- Paid time off: vacation, holidays, sick time, parental leave, recharge leave.
- Comprehensive health benefits: medical, tele-health, dental, and vision.
- Retirement savings: 401(k) plan, flexible spending accounts (FSAs).
- Other benefits: commuter program, life and disability insurance.
- Specialized support: Maven (new parent support), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program.
- Pet insurance.
Culture & Values
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities aimed at helping to improve our employees' lives and careers.Notice for California Applicants
Los Angeles County Fair Chance NoticeKey skills/competency
Product Design, CRM, SaaS, Workflow Automation, AI Design, User Experience, Interaction Design, Prototyping, Figma, Systems ThinkingSkills & topics
- Product Designer
- Senior Product Designer
- UX Designer
- UI Designer
- CRM
- SaaS
- AI
- Real Estate Tech
- Workflow Design
- Figma
- Prototyping
- Interaction Design
- Systems Thinking
- Enterprise Software
How to get hired
- Tailor your resume: Highlight 7+ years of product design experience, focusing on CRM, SaaS, workflow automation, and AI features, using keywords from the job description.
- Showcase your portfolio: Emphasize systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile. Include examples of AI-driven feature design.
- Demonstrate collaboration: Provide examples of how you've worked closely with Product and Engineering teams, and managed stakeholders effectively.
- Address ambiguity: Be prepared to discuss how you approach complex problems in ambiguous environments, balancing user needs, business goals, and technical constraints.
- Prepare for technical and behavioral questions: Be ready to discuss your design process, tool proficiency (Figma), and how you handle challenging team dynamics.
Technical preparation
Master Figma for complex workflows.,Build multimodal and voice prototypes.,Design scalable systems and AI features.,Prepare case studies on CRM/SaaS design.
Behavioral questions
Describe a complex workflow you simplified.,How do you handle design ambiguity?,Share an experience designing AI features.,How do you collaborate with engineering?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the primary focus of the Senior Product Designer role at Compass?
- The Senior Product Designer at Compass will primarily focus on shaping and enhancing the CRM experience within the Home Platform, our enterprise-scale real estate operating system. This includes designing scalable workflows and systems to help real estate agents manage relationships, automate tasks, and grow their businesses more effectively, with a significant emphasis on designing next-generation AI-powered features.
- What specific CRM areas will the Senior Product Designer be working on at Compass?
- The role involves improving core CRM experiences such as contact management, lead nurturing, communications, workflow automations, and CRM reporting. The designer will be instrumental in creating intuitive and trustworthy AI-integrated features for these areas.
- What kind of experience is Compass looking for in a Senior Product Designer candidate?
- Compass is seeking a designer with 7+ years of experience, ideally in CRM, SaaS, workflow, or enterprise software. They need a strong portfolio showcasing systems thinking, end-to-end design, complex workflow problem-solving, and experience with AI-driven features across web and mobile platforms.
- Is experience with AI design a requirement for this Senior Product Designer position?
- While experience designing for AI-driven products or features is highly desirable and a significant plus, the core requirement is strong product design experience. Candidates with a demonstrated ability to design for AI, especially in conversational or multimodal experiences, will be strongly considered.
- What are the key technical skills required for the Senior Product Designer role at Compass?
- Key technical skills include proficiency in Figma and prototyping tools, a strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns. Experience with multimodal and voice prototyping is also beneficial.
- How does Compass approach cross-functional collaboration for this Senior Product Designer role?
- Compass emphasizes strong cross-functional collaboration. The Senior Product Designer will build relationships with Product, Engineering, Data, AI, and Operations teams to understand priorities, contribute to solutions, and ensure alignment throughout the product development lifecycle.
- What is the compensation range for the Senior Product Designer II position at Compass?
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