Lobby Concierge

About the Job

Compass Group USA, through its specialized division Rapport, is seeking a Lobby Concierge to deliver exceptional guest and employee services. This role focuses on creating a warm, welcoming, and professional atmosphere for visitors, executives, and staff in a dynamic, multi-tenant environment.

Key Responsibilities

• Greet visitors with enthusiasm and professionalism.
• Manage telephone communications in a friendly manner.
• Coordinate with security and follow established arrival protocols.
• Assist with wayfinding and amenities within the building.
• Navigate the reservation system, Prism, for guest check‐ins.
• Be well-versed in emergency procedures and designated tasks.
• Uphold uniform, grooming and confidentiality standards.
• Support flexible scheduling and cover additional duties as needed.

Key Competencies

• Exceptional hospitality and communication skills.
• Ability to multitask and work under pressure.
• Basic computer literacy and office equipment knowledge.
• Dependability and adherence to detail in all tasks.
• Professional appearance and ethical standards.

Benefits & Culture

This is a standing position offering long-term career development, individual training programs, and access to Compass Group USA's comprehensive benefits package which includes medical, dental, vision, life insurance, retirement plans, paid time off, and other employee assistance programs. Join a global community and be part of a culture that values growth and genuine hospitality.

Key skills/competency

Hospitality, Guest Services, Communication, Multitasking, Reservation, Emergency Procedures, Professionalism, Confidentiality, Training, Customer Service