Lobby Ambassador

Lobby Ambassador

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lobby Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on the lobby floor, and all public areas, the lobby ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them with a seamless check-in experience during their visit.

Responsibilities:

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
• Assist in making space reservations using an online tool and escorting guests throughout the office.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
• Manage the access badge process for employees and visitors according to workplace standards.
• Maintain all VIP guest arrival logs and ensure the welcome experience is curated as per Rapport standards.
• Provide general support & directions.
• Carry out instructions for security, fire, health and safety guidelines.
• Interface with vendors (catering, AV, etc.) to provide seamless customer support.
• Respond to inquiries and anticipates customer needs such as building amenities and offer alternate neighborhood amenities.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires.
• Other duties as assigned.

Key Competencies:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the lobby ambassador role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

Key skills/competency:

• Customer Service
• Hospitality
• Communication Skills
• Attention to Detail
• Professionalism
• Problem-Solving
• Time Management
• Adaptability
• Teamwork
• Confidentiality