LOBBY AMBASSADOR
Compass Group USA · New York, NY
- On site
- Full-time
- $45,760 / year
- New York, NY
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Job highlights
- Welcome visitors and provide exceptional customer service.
- Manage lobby operations and ensure a professional atmosphere.
- Assist with reservations, access, and guest needs.
- Communicate effectively with team and departments.
- Contribute to a positive workplace culture.
About the role
Lobby Ambassador
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Lobby Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on the lobby floor, and all public areas, the lobby ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them with a seamless check-in experience during their visit.
Responsibilities:
- Provide high-level internal and external customer support.
- Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
- Assist in making space reservations using an online tool and escorting guests throughout the office.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
- Manage the access badge process for employees and visitors according to workplace standards.
- Maintain all VIP guest arrival logs and ensure the welcome experience is curated as per Rapport standards.
- Provide general support & directions.
- Carry out instructions for security, fire, health and safety guidelines.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipates customer needs such as building amenities and offer alternate neighborhood amenities.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- Conduct opening and closing walkthroughs when business requires.
- Other duties as assigned.
Key Competencies:
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the lobby ambassador role.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
Key skills/competency:
- Customer Service
- Hospitality
- Communication Skills
- Attention to Detail
- Professionalism
- Problem-Solving
- Time Management
- Adaptability
- Teamwork
- Confidentiality
Skills & topics
- Lobby Ambassador
- Customer Service
- Hospitality
- Receptionist
- Guest Services
- Client Relations
- Front Desk
- Corporate Environment
- Compass Group
- Flik Hospitality
How to get hired
- Tailor your resume: Highlight client service and hospitality experience, emphasizing guest interaction and problem-solving skills relevant to a Lobby Ambassador role.
- Showcase your hospitality: Demonstrate your genuine sense of hospitality and ability to create a welcoming environment in your application and during interviews.
- Prepare for behavioral questions: Be ready to discuss situations where you handled pressure, prioritized tasks, and maintained confidentiality in a client-facing role.
- Understand Rapport's values: Research Compass Group USA and Rapport's commitment to long-term career development and a positive workplace culture.
- Follow application instructions: Apply directly through the Compass Group careers portal and ensure all required information is accurately submitted.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Lobby Ambassador at Compass Group USA?
- While specific hours can vary based on business needs, a Lobby Ambassador role typically involves shifts that ensure continuous coverage during business operations. You may be asked to work opening or closing shifts. Compass Group is committed to offering a work-life balance where possible.
- What kind of training does Compass Group USA provide for its Lobby Ambassadors?
- Rapport, a division of Compass Group USA, invests in its ambassadors through individual training and development programs. This includes comprehensive onboarding and ongoing opportunities to build skills for career advancement within the company.
- Can a Lobby Ambassador at Compass Group USA expect career growth opportunities?
- Absolutely. Rapport's philosophy is centered on fostering long-term career development. They aim to provide you with the skills and experience needed to step into your next role within the company.
- What benefits are offered to Compass Group USA associates?
- Associates at Compass Group USA are offered a comprehensive benefits package, including medical, dental, vision insurance, life insurance, disability insurance, retirement plans, paid time off, and various wellness and discount programs.
- How does Compass Group USA ensure a welcoming environment for visitors?
- The Lobby Ambassador is the first point of contact, tasked with creating a warm, welcoming, and professional atmosphere. This includes greeting visitors, assisting with their needs, and providing knowledgeable information about the office and surrounding areas.
- What is the typical experience required for a Lobby Ambassador role?
- Typically, two to three years of experience in a client service or reception position within a hospitality or corporate environment is required for this role.
- Is Compass Group USA committed to diversity and inclusion in hiring?
- Yes, Compass Group is an equal opportunity employer committed to treating all applicants and associates fairly, regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.