Technical Account Manager

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. Commvault’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Join Commvault's Enterprise Success Team as a Technical Account Manager!

As a Technical Account Manager, you’ll serve as a trusted advisor to Enterprise customers and internal stakeholders, guiding successful post‑sale relationships and ensuring strong value realization. You will act as the central GS1 point of contact for customers, championing their success within Commvault and focusing on technical outcomes, customer success, renewals, and expansions. Success in this role requires teamwork, collaboration, critical thinking, and the ability to adapt to shifting business demands while effectively prioritizing tasks.

Commvault is seeking a Technical Account Manager who is passionate about helping customers achieve their cyber‑resiliency goals. In this role, you’ll build and manage customer relationships, reduce churn, drive expansion, and elevate the customer experience through thoughtful success plans. You will deliver on business challenges, consult on architecture and infrastructure, and enable IT teams to achieve meaningful outcomes with Commvault solutions.

The ideal candidate is highly strategic and works closely with customers to ensure they fully leverage Commvault’s capabilities. This role directly influences and is accountable for achieving strong Gross Retention Rate (GRR) and Net Revenue Retention (NRR).

Key Responsibilities

Customer Relationship Management:

• Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business.
• Serve as the main contact, aligning customer goals with Commvault's cyber resiliency solutions.
• Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance.
• Drive customer outcomes and demonstrate the return on investment of Commvault's technologies.
• Work closely with the wider account team to ensure positive customer outcomes.

Cyber Resiliency Strategy:

• Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business.
• Ensure customer business objectives are aligned with their technical solutions.
• Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers.
• Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements.

Customer Experience & Advocacy:

• Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty.
• Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements.
• Enhance customer advocacy by transforming satisfied customers into case studies, references, and advocates of Commvault's solutions.
• Act as a liaison between the customer and the broader Commvault ecosystem, including Customer Support, Product Management, Development, Marketing, and Leadership.
• Establish relationships with partners and other vendors within the customer ecosystem.

Revenue And Sentiment Management:

• Maintain high GRR by fostering strong customer relationships and delivering exceptional results.
• Increase NRR through customer expansion efforts, promoting new products and driving revenue.
• Monitor strategies with data and metrics, adjusting as needed to achieve retention and growth goals.
• Excel at working with customers within a consumption model, ensuring successful onboarding and ongoing success.

Required Skills, Experience And Qualities

• Passion for Customer Success: A commitment to assisting customers in achieving their goals and utilizing Commvault’s solutions to their fullest extent.
• Team Player: Ability to work collaboratively with internal teams and external partners to support customer success.
• Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues.
• Critical and Lateral Thinking: The ability to analyze complex situations, think creatively, and develop effective solutions.
• Adaptability: Flexibility to handle changing business priorities and the ability to prioritize tasks efficiently.
• Project Management: Highly organized with strong project management skills, particularly in a fast-paced and evolving product landscape.
• Communication Skills: Ability to communicate effectively in both written and verbal forms. Critically the ability to understand and translate technical details into business requirements.
• Exceptional Presentation Skills: Able to communicate effectively with technical teams and executives, adapting content to suit different audiences.
• Experience: 5 or more years of experience in Technical Account and Relationship Management and management of Enterprise-level customers.
• Security: Knowledgeable in Cyber Resiliency, Data Management, and Security solutions and principles.
• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and Data Center Technologies, including storage, networking, virtualization, operating systems, and enterprise data systems.
• Technical Knowledge: Strong understanding of various aspects of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus.
• Travel Requirements: The role requires periodic travel within the designated region, which may include overnight stays.

Preferred Certifications

• Azure AZ900, AWS, GCP, relevant cloud vendor certification
• Virtualization certification (Broadcom, Microsoft, OpenShift)
• Security certification (Security+, CompTIA)
• Previous Commvault certifications

Why Join Commvault?

• Continuous professional development, product training, and career pathing.
• An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs).
• Generous benefits supporting your health, financial security, and work-life balance.
• Employee Stock Purchase Plan (ESPP) and competitive total rewards.

Key skills/competency

• Cyber Resiliency
• Data Management
• Cloud Platforms (AWS, Azure, GCP)
• Technical Account Management
• Customer Relationship Management
• Enterprise Sales
• Networking (TCP/IP, WAN)
• Virtualization
• Project Management
• Communication & Presentation