Subscription Renewals Representative

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. Commvault’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The Role

As a Subscription Renewals Representative, you will play a pivotal role in driving customer retention and growth within a defined territory. Focused on achieving sales targets by renewing existing Commvault customers, you will lead efforts in the Land-Adopt-Expand-Renew journey to ensure continued success and value realization. This is an inside sales role that relies heavily on proactive customer engagement through telephone, video conferencing, and email communication. Your ability to build relationships, identify opportunities, and close sales independently will directly impact Commvault’s recurring revenue streams.

What You Will Be Doing

• Customer Engagement: Maintain consistent and meaningful communication with customers throughout the renewal sales cycle to reinforce value and satisfaction.
• Renewal Scoping: Assess current and future customer environments, presenting multi-year subscription renewal options that align with their evolving needs.
• Upsell and Cross-Sell: Identify and close additional opportunities during renewal discussions, ensuring that customers maximize their investment in Commvault solutions.
• Collaboration: Partner closely with Field Sales Account Executives, Customer Success Managers (CSMs), Partners, and Distributors to align strategies and deliver seamless customer experiences.
• Conflict Resolution: Navigate challenging situations with professionalism, creating actionable paths to resolution while securing stakeholder buy-in.
• Process Improvement: Actively contribute to the development of new processes, embracing innovation within a results-driven framework.
• Follow-Through: Execute all follow-up actions from meetings to ensure customer satisfaction and successful deal closure.

What You Need To Be Ready

• A minimum of 4 years’ experience in renewal sales or inside sales.
• An energetic, self-starting mindset with a consultative sales approach.
• Renewal experience working with SaaS /software customers.
• A proven ability to drive high transaction volumes and increase sales revenue.
• Exceptional verbal and written communication skills to engage customers effectively.
• A results-driven attitude with strong analytical and negotiation skills.
• Comfortable working in a collaborative, team-oriented environment.
• Demonstrated ability to manage territories, ensuring accurate forecasting and deal execution.
• Experience with Salesforce (SFDC) is highly preferred.
• Fluency in English (written and verbal) at a professional business level.

Skills That Would Set You Apart

• Experience working with customers in the Gulf region would be an advantage.
• Experience working in Cyber Security or Cyber Resilience.

You’ll Love Working Here Because

• We offer an attractive compensation package.
• Employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An all-embracing company culture, an opportunity to join our Employee Resource Groups.

Key skills/competency

• Communication Skills
• Research and Prospecting
• Resilience and Persistence
• Relationship Building
• Time Management
• Objection Handling
• Adaptability
• Goal-Oriented Mindset
• Closing Skills
• Negotiation Skills