Lead Client Support Worker

About Community Service Board of Middle Georgia

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

Job Opportunity: Lead Client Support Worker at Braswell House

The Community Service Board of Middle Georgia Braswell House is seeking a qualified individual to serve as our next Lead Client Support Worker. This person will be responsible for providing direct support to individuals receiving treatment for substance use disorders within a 24-hour facility. This role serves as the shift lead, ensuring continuous client supervision, maintaining a safe and structured environment, and overseeing daily operations during assigned shifts, including evenings, overnights, weekends, and holidays.

Responsibilities of the Lead Client Support Worker:

• Provide direct care and supervision to residents in a 24/7 treatment setting, ensuring safety, stability, and adherence to program guidelines at all times.
• Serve as the shift lead, providing direction, support, and oversight to Client Support Workers during assigned shifts.
• Ensure smooth shift transitions and adequate coverage.
• Monitor resident behavior, conduct routine safety checks, and respond promptly to incidents or emergencies.
• Facilitate or support group activities, daily living skills, and recovery-oriented programming as needed.
• Enforce program rules and ensure compliance with all policies, procedures, and confidentiality regulations.
• Train and mentor new staff and provide ongoing support to team members.
• Other duties as assigned.

Required Qualifications:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly
• Previous leadership or shift lead experience preferred

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*
• & So Much More!

*Please note that paid lunches are only for select positions that must assist individuals with eating needs at typical meal periods.

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

Key skills/competency

• Client Support
• Substance Use Disorder Treatment
• 24/7 Facility Operations
• Shift Leadership
• Direct Care
• Safety Monitoring
• Behavioral Healthcare
• Microsoft 365
• Interpersonal Skills
• Communication Skills