Remote Customer Service Specialist

@ Community Health Systems

Job Summary

The Remote Customer Service Specialist is the first point of contact for customers at Community Health Systems, addressing inquiries across phone, email, and chat. In this entry-level role, you will resolve issues, ensure high-quality service and work in a performance-driven environment while collaborating with various departments.

Essential Functions

• Respond to customer inquiries via multiple channels.
• Resolve issues by identifying needs and implementing solutions.
• Escalate complex issues and ensure prompt follow-up.
• Document interactions thoroughly in the CRM system.
• Adhere to quality standards and KPIs.
• Deliver professional, patient, and focused customer service.
• Collaborate with peers and supervisors.
• Perform additional duties and comply with policies.

Qualifications

H.S. Diploma or GED required; Associate Degree or relevant college coursework preferred. 1-2 years customer service experience, preferably in a call center or help desk environment. Familiarity with CRM software and customer service tools is a plus.

Knowledge, Skills And Abilities

• Strong verbal and written communication skills.
• Proficiency in computer systems, Microsoft Office, and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work independently and in a team setting.
• Strong interpersonal skills to build rapport with customers and colleagues.

About Community Health Systems

Community Health Systems (CHS) operates healthcare delivery systems in 40 markets across 15 states, including 71 acute-care hospitals and over 1,000 other care sites. CHS is committed to quality healthcare and community value.

Key Skills/Competency

• Customer Service
• Communication
• CRM
• Problem Solving
• Call Center
• Email
• Chat
• Teamwork
• Healthcare
• Documentation