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Senior Business Operations Manager

Commonwealth Bank

Sydney, New South Wales, AustraliaOn Site

Original Job Summary

Overview

At CommBank, our Disputes team is dedicated to delivering fair outcomes. As a Senior Business Operations Manager, you will drive strategic alignment, operational efficiency, and continuous improvement across multiple business units.

Responsibilities

  • Lead a high-performing team of 40 professionals.
  • Drive transformation and optimize operations to exceed enterprise goals.
  • Develop and track KPIs to measure business effectiveness.
  • Ensure compliance with delivery frameworks and risk management.
  • Partner with cross-functional teams and drive continuous improvement.

Requirements

  • Proven leadership with strong team management skills.
  • Strategic mindset with experience in cross-functional initiatives.
  • Expertise in risk frameworks, compliance, and performance metrics.
  • Proficiency in business intelligence tools and digital transformation.
  • Exceptional communication and stakeholder engagement skills.

Key Skills/Competency

Senior Business Operations Manager: Leadership, Operations, Strategy, KPIs, Compliance, Data Analysis, Digital Transformation, Innovation, Continuous Improvement, Customer Focus

How to Get Hired at Commonwealth Bank

🎯 Tips for Getting Hired

  • Research Commonwealth Bank's culture: Study mission, values, and latest news.
  • Tailor your resume: Highlight strategic and operations leadership skills.
  • Prepare for interviews: Showcase data-driven decision making.
  • Network effectively: Leverage LinkedIn and company reviews.

📝 Interview Preparation Advice

Technical Preparation

Review data analysis tools.
Study compliance and risk management.
Understand KPI dashboard creation.
Brush up on digital transformation trends.

Behavioral Questions

Describe a leadership challenge faced.
Explain cross-functional collaboration experiences.
Share experiences with process improvements.
Demonstrate strategic decision making.